Team Lead, Customer Success

Armis Security; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A cybersecurity company is looking for a Team Lead in Customer Success to manage strategic accounts and mentor a high-performing team. The ideal candidate has over 6 years of experience, a strong background in networking and cybersecurity, and is fluent in both French and English. This role requires regional travel (up to 25%).

Qualifications

• 6+ years in Customer Success or similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Fluent in French and English.
• Willingness to travel regionally (up to 25%).

Responsabilités

• Lead, mentor, and inspire a high-performing Customer Success team.
• Provide escalation support and solve complex technical issues.
• Manage a portfolio of strategic accounts.
• Partner across teams to represent customer needs.
• Monitor team performance and streamline processes.
• Report on customer health and risks to leadership.

Connaissances

Customer Success

Technical leadership

Networking

Cybersecurity

Excellent communication

Description du poste

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

At Armis, we help the world’s leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we’re looking for a Team Lead to grow with us. This role will be covering France and North EMEA.

As Team Lead, you’ll balance hands-on technical delivery with people leadership. You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long-term success.

What You’ll Do:

• Lead & Mentor: Coach, develop, and inspire a high-performing CS team.
• Technical Expertise: Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact: Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration: Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence: Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
• Strategic Insight: Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

What we Expect:

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Needs to speak fluent in French and English

Bonus Points For:

• Hands-on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

We are an equal opportunity employer committed to fostering an inclusive environment and supporting the life-work balance of our employees.