Spanish-Speaking Content Review & Community Support Specialist

Cbtalents; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A digital platform company is looking for a Spanish-speaking Content Review & Community Support Specialist to help maintain a safe digital environment. The ideal candidate will have native Spanish skills and good English communication abilities, focusing on user inquiries, content moderation, and policy enforcement. This full-time remote role includes a gross monthly salary of 1,045, plus performance bonuses, while offering relocation support for eligible candidates.

Prestations

Performance bonus up to 160

Relocation package

Training provided

Qualifications

• Native-level Spanish (C2) required.
• Good English skills (B2 or equivalent).
• Up to 1 year experience in customer service preferred.

Responsabilités

• Assist users with inquiries empathetically and accurately.
• Monitor reports of potential policy abuse.
• Analyze data to identify trends and inefficiencies.
• Make balanced decisions based on guidelines.

Connaissances

Empathy

Attention to detail

Analytical skills

Communication skills

Description du poste

Location:

anywhere in Greece

Work Model:

remote

Schedule:

Monday–Sunday, rotating shifts between 07:00–22:00

Language:

Spanish (C2) + English (B2)

Training:

1 week (paid)

Visa Support:

Not provided

Relocation:

Provided for candidates relocating from within the EU

Employment Type:

Full-time

About the Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.

You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

Assist users by handling inquiries with empathy, accuracy, and timely responses.

Stay informed about platform products, community standards, and policy updates.

Make balanced, well-reasoned decisions based on established guidelines.

Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review).

Enforce platform Terms of Use by monitoring reports of potential policy abuse.

Analyze data and identify trends, inefficiencies, or risks in workflows.

Provide high-quality written and verbal support.

Escalate sensitive cases to the appropriate teams.

Use market-specific insights to improve user support processes.

Maintain cultural awareness of the region you support, ensuring consistent and fair policy application.

Minimum Requirements

Language Requirements:

Native-level Spanish (C2).

Good English communication skills (B2 or approved equivalent test result).

Analytical Skills:

Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment).

Experience:

Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred).

High cultural awareness regarding the supported market / region.

Department Workstreams

You may be assigned to one of several workflow areas, such as:

• Business Integrity (moderately sensitive content)
• Content Moderation (including reviewing images, ads, videos, and comments)
• Intellectual Property Review
• User Support (chat / email)
• Policy Enforcement & Operations
• Product Operations (gathering training data, reviewing videos, etc.)

Compensation & Benefits

Gross monthly salary: 1,045

Performance bonus: Up to 160 per month

Agency contract: Yes

Brand use: No

Relocation Package (for eligible candidates)

2-week hotel accommodation

Flight ticket (within the EU)

Airport pickup

Real estate agency fee covered

Work-from-home conditions

If relocating: WFH location is Athens.

If local: WFH can be anywhere within Greece.

Accepted Documents

EU citizenship

Full-purpose or Specific-purpose work permit card

Certificate of Protection (refugees)

Ideal Candidate Traits

Strong interpersonal and communication skills.

High attention to detail.

Empathy and emotional resilience.

Ability to make sound decisions while following policy guidelines.

Comfort working with potentially sensitive content.

Motivation to contribute to a safer online community.