Service Account Manager F-H

NTT; Colomiers; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A global technology services leader is seeking an experienced SDIS Service Account Manager in Colomiers, France. You will be responsible for ensuring the successful delivery of support services and managing complex client relationships. The ideal candidate will possess a bachelor's degree in IT or business, relevant ITIL certification, and strong communication and analytical skills. This role promotes a hybrid working model, offering a dynamic environment within a diverse and innovative organization.

Qualifications

• Bachelor's degree or equivalent qualification in Information Technology or Business.
• Relevant ITIL certification required.
• Proven experience in a complex support environment meeting SLAs.

Responsabilités

• Act as the primary point of contact for client inquiries and feedback.
• Ensure successful delivery of managed services to clients.
• Anticipate and organize contract renewals for customers.
• Maintain accurate records and client documentation.

Connaissances

Client centricity

Communication skills

Negotiation skills

Problem-solving skills

Advanced analytical mindset

Project management

Formation

Bachelor's degree in Information Technology or Business

Relevant ITIL certification

Description du poste

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Our SDIS (Software‑defined infrastructure Services) is a proven, industry‑leading support service which provides the analytics and centralized management capability to help organizations gain the speed and agility to meet dynamic business demands.

This enhanced visibility enables informed decisions at the right time and provides an increased level of control to ensure business continuity and lifecycle return on investment.

As our SDIS Service Account Manager, you will ensure the successful delivery of our SDIS support services for our Customers.

You work closely with cross‑functional teams to ensure client expectations are met and exceeded and take responsibility for service delivery, and contract profitability for your assigned client contracts. These clients require service delivery that are highly complex by nature and are typically across multiple sites and/or service offerings.

What you will do

Client Communication and Customer Intimacy

• Acts as the primary point of contact for client inquiries, escalations, and feedback.
• Interact with customers to understand expectations and ensure our SDIS service offers are consistently aligned.
• Understands client business needs and objectives to tailor required services accordingly.
• Identifies and mitigates risks associated with service delivery and client relationships.

Quality of service

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
• Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Take proactive measures to address client concerns and continuously improve service quality.
• Identifies and mitigates risks associated with service delivery and client relationships.

Sales, GTM support

• Anticipate and organize contract renewals for customers
• Help identify new opportunities and evangelize customers on additional services to facilitate Up‑selling.
• Develops account plans and strategies to enhance client engagement and retention.
• Ensures that service delivery aligns with contractual agreements and compliance requirements.

Reporting

• Maintains accurate records, client documentation, and incident reports.
• Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

Financial knowledge

• May oversee financial aspects of client accounts, including budgeting and forecasting.

What you will bring

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification.
• Advanced demonstrated experience in a complex support services environment, meeting service level agreements (SLAs) and quality standards.
• Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
• Excellent communication, negotiation, and problem‑solving skills.
• Advanced analytical mindset, strong initiative, self‑driven with a commitment to succeed.
• Advanced proficiency in project management.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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