Senior Product Support Specialist - Remote Europe

Jitter; Paris; Hybride; EUR 55 000 - 70 000; Plein temps

Résumé du poste

A design software company based in Paris is hiring a Senior Product Support Specialist. In this role, you will empower users to succeed, advocate for customer needs, and help refine the product by providing critical feedback. You'll bring 3+ years of experience in support roles, ideally within the creative or technology sectors, and possess strong communication skills. Benefits include competitive salary, equity options, health insurance, and generous vacation time.

Prestations

Competitive salary and equity

Employee-friendly equity terms

Latest productivity software

Team events & offsites

Health insurance for family

Five weeks of paid vacation

Parental leave

Qualifications

• 3+ years of experience in Product Support or Customer Experience.
• Proven track record of scaling support operations.
• Excellent written and verbal communication skills in English.

Responsabilités

• Master Jitter's features and workflows.
• Advocate for customer pain points and feature requests.
• Contribute to scaling support operations.

Connaissances

Customer experience

Technical troubleshooting

Scaling support operations

Impeccable communication skills

Engagement with customers

Outils

Intercom

Zendesk

Stripe

Description du poste

A design software company based in Paris is hiring a Senior Product Support Specialist. In this role, you will empower users to succeed, advocate for customer needs, and help refine the product by providing critical feedback. You'll bring 3+ years of experience in support roles, ideally within the creative or technology sectors, and possess strong communication skills. Benefits include competitive salary, equity options, health insurance, and generous vacation time.