Senior Customer Success Manager - Premium SaaS (Remote)

Jobgether; À distance; EUR 91 000 - 101 000; Plein temps

Résumé du poste

A staffing partner in France is looking for a Customer Success Manager to enhance premium customer experience. This role demands strong relationship management, guiding clients during onboarding and maximizing platform value. Key qualifications include 4+ years experience in SaaS Customer Success and proficiency in English. The position offers competitive cash compensation of $110,000 – $120,000 OTE annually, along with remote work flexibility and generous paid time off.

Prestations

Competitive cash compensation

Fully remote work

Generous paid time off

Comprehensive medical coverage

Professional development stipends

Qualifications

• 4+ years of experience in SaaS Customer Success or community management.
• Proven ability to manage complex accounts and multiple stakeholders.
• Comfortable working in a fast-paced, remote-first environment.

Responsabilités

• Serve as point of contact for premium customers, managing onboarding and engagement.
• Conduct strategy sessions to guide customers in achieving goals.
• Analyze usage data to identify risks and implement engagement campaigns.

Connaissances

Customer-first mindset

Proficient in English (CEFR Level C2)

Analytical skills

Excellent communication skills

Problem-solving skills

Outils

HubSpot

Zapier

Notion

Canva

Google Suite

Description du poste

A staffing partner in France is looking for a Customer Success Manager to enhance premium customer experience. This role demands strong relationship management, guiding clients during onboarding and maximizing platform value. Key qualifications include 4+ years experience in SaaS Customer Success and proficiency in English. The position offers competitive cash compensation of $110,000 – $120,000 OTE annually, along with remote work flexibility and generous paid time off.