Senior Client Implementation Manager

Lemonway; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A payment solutions company is seeking a Lead Implementation Specialist to manage complex integrations of their payment solutions for strategic clients. The ideal candidate should have over 5 years of experience, strong project management skills, and fluency in German, English, and French. This role involves coordinating with various stakeholders and supporting clients throughout the implementation process in a rapidly growing fintech environment.

Qualifications

• Minimum 5 years in customer-facing and project management roles, preferably in Fintech or payments.
• Experience with the payment industry, banking or finance, and API-based integrations is highly desirable.

Responsabilités

• Lead full lifecycle implementations of Lemonway’s solutions for clients.
• Understand customer complexity and design their payment architecture.
• Coordinate and align internal and external stakeholders throughout the implementation.
• Support customers through API integration and ensure compliance with regulatory requirements.
• Collaborate with Product on pilot implementations and document new processes.

Connaissances

Project management skills

Client communication

Analytical skills

Fluent in German, English, and French

Formation

Master's degree in business management or related field

Outils

Office productivity tools

Description du poste

ABOUT THE COMPANY

Lemonway simplifies complex and regulated payment transactions for marketplaces

We provide a dedicated payment solution for Alternative Finance platforms and B2B/B2C/C2C marketplaces across Europe.

Our innovative SaaS solution empowers over 400 platforms to securely collect funds while adhering to regulatory frameworks such as DSP2, Payment Agent, KYC, and AML/CTF.

Join our fast-growing scale-up and be a part of one of the most exciting and innovative solutions in an expanding market!

• Collaborate with a motivated and talented team from diverse backgrounds

• Shape the future of payment by tackling complex and innovative challenges

• Develop your skills in a rapidly growing fintech environment

ABOUT THE POSITION

As part of the Solution Delivery & Implementation team, you will lead the complex implementation of Lemonway’s payment solutions for strategic customers. From contract signature to the first successful transaction, you will be the main point of contact and orchestrate the end-to-end delivery of tailored API integrations with a focus on complex payment schemes.

Responsibilities

● Lead full lifecycle implementations of Lemonway’s solutions for top-tier strategic clients, following established processes.

● Understand customer complexity and design their payment architecture, user journeys, and integration strategies.

● Coordinate and align internal and external stakeholders (product, tech, compliance, sales) throughout the implementation.

● Support customers through API integration, advise on payment workflows, and ensure compliance with regulatory requirements.

● Collaborate with Product on pilot implementations, document new processes, and relay customer feedback to influence product improvements.

● Partner with Sales to develop customized offers addressing clients’ payment complexities.

ABOUT YOU

The ideal candidate for this role will be client-oriented, techie and payment expert with excellent communication and analytical skills.

Desired skills

● Strong project management skills in complex, multi-stakeholder contexts.

● Excellent relationship management and client communication capabilities.

● Ability to prioritize, organize and meet tight deadlines.

● Problem solver, resourceful, curious, with strong analytical skills.

● Proficient in office productivity tools.

● Fluent in German, English and French; additional European languages (Italian, Spanish) are a plus.

Experience

● Minimum 5 years in customer-facing and project management roles, preferably in Fintech or payments.

● Experience with the payment industry, banking or finance, and API-based integrations is highly desirable.

● Master’s degree in business management, Project Management or related field.

Lemonway is committed to promoting diversity, in particular by encouraging the gender mix and the employment of people with disabilities.