Sales Supervisor, Full-Time - Passy

Reformation; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading sustainable fashion brand based in Paris is looking for a Sales Supervisor to lead store operations and ensure exceptional customer experiences. The role requires fluency in English and French, at least three years of retail experience, and a passion for sales and customer relations. Responsibilities include meeting sales goals, maintaining high customer feedback scores, and onboarding new staff. Compensation ranges from €18.00 to €21.00 per hour, along with potential bonuses based on performance.

Qualifications

• Minimum of 3 years Retail Experience required.
• Ability to work in a fast-paced and evolving environment.
• An effective and expedient problem-solver.

Responsabilités

• Consistently meet and exceed sales goals.
• Lead the sales floor to ensure excellent customer experience.
• Maintain extraordinary customer experience feedback scores.

Connaissances

Fluent in English

Fluent in French

Strong interpersonal skills

Excellent communication

Description du poste

Who We Are

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage‑inspired designs with sustainable practices, releasing limited‑edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in‑store tech concept that brings the best of its online experience to its physical doors.

We are a future‑focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We’re #2.

Here at Ref, we put people first. We know that you can’t innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

What You’ll Do

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer‑first mindset to build loyal customer relationships
• Contribute to a technology‑led in‑store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as brand ambassador—embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products
• Track metrics for BOH fulfillment, mis‑pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in‑store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Maintain seamless store operational procedures, maintain weekly workflow
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real‑time and weekly feedback on sales, product and allocation to in‑store leadership based on sell‑through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in‑the‑moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

What You’ll Bring

• Fluent in English and French
• Minimum of 3 years Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast‑paced and ever‑changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self‑motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem‑solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Compensation

Rate range: €18.00‑€21.00 per hour. This role may also be eligible for a discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Full Time, Hourly

Location

Passy, Paris

Equal Employment Opportunity Statement

As set forth in Reformation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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