Remote Technical Support for Pathology - Finnish speaking

Agilent; Les Ulis; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global leader in diagnostics is looking for a Remote Technical Support Specialist for Pathology. This role involves providing expert support to customers using pathology products, requiring strong technical knowledge and proficiency in multiple languages. The position offers flexibility with remote, hybrid, or office-based options, along with comprehensive training and benefits.

Prestations

Comprehensive training and development opportunities

Stock Purchase Plan

Pension and Healthcare

Work/life balance commitment

Employee Assistance Program

Qualifications

• Experience in a pathology laboratory or similar environment preferred.
• Proficiency must include reading, writing, and listening skills in multiple languages.

Responsabilités

• Manage technical support phone lines and respond to customer questions.
• Provide first and second-level support via phone and email.
• Diagnose and troubleshoot technical issues remotely.

Connaissances

Technical product knowledge

Remote troubleshooting skills

Problem-solving skills

Interpersonal skills

Formation

Master’s or PhD in Medical Laboratory Technology

Experience in pathology laboratories

Outils

CRM systems (OneConnect C4C and SAP CRM)

Description du poste

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek—so they can do what they do best: improve the world around us. Information about Agilent is available at our website.

Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!

In this important role, you’ll be the go-to expert for customers using our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.

Responsibilities:

1. Manage technical support phone lines and respond to customers’ questions and concerns.
2. Provide first and second-level support to customers via phone and email.
3. Diagnose and troubleshoot technical issues remotely to find solutions.
4. Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
5. Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
6. Participate in quality improvement projects and help enhance our service offerings.
7. Occasionally visit customers on-site to gain hands-on experience and support sales activities.

Qualifications:

• Education: Master’s, PhD, Medical Laboratory Technologist in Histopathology, or Field Service Engineer with experience in pathology laboratories.
• Excellent technical product knowledge and remote troubleshooting skills.
• Experience in a pathology laboratory or similar environment is preferred.
• Proficiency in computer and software applications.

Language Requirements:

To support our Nordic and EMEA customers effectively, the successful candidate must demonstrate proficiency in the following languages:

• Finnish – mandatory
• At least one additional Nordic language: Danish, Swedish, or Norwegian – mandatory
• English – mandatory

Proficiency must include reading, writing, and listening skills in all the above languages.

Knowledge of any of the following EMEA support languages is considered an advantage: Dutch, French, German, Italian, Spanish.

On a personal level, you possess strong problem-solving and analytical skills, and you are eager to learn about new software technologies, instruments, applications, and consumables. You have excellent communication and interpersonal skills to interact at various levels, and you strive to provide outstanding customer support. You enjoy working both within a team and independently.

What We Offer:

• The position can be remote, hybrid, or office-based.
• Comprehensive training and development opportunities, starting with an onboarding program to ensure a smooth start.
• A dynamic environment focused on delivering top-tier customer service.
• Core global benefits, plus additional offerings such as Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, holidays, and company activities (varies by country).
• A commitment to work/life balance.

Additional Details:

This is a full-time position with a weekly schedule. Remote work options are available. Pay ranges are role, level, and location-dependent. During hiring, a recruiter will share specific pay details for the preferred location. Pay and benefits vary by country. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected categories under applicable laws.

Travel Required: Occasional

Shift: Duration: No End Date

Job Function: Services & Support