Remote Airport Services Coordinator - Customer Assistance

Mashreq Bank; France; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading consultancy in travel support is seeking a Remote Airport Services Coordinator - Customer Assistance to provide seamless support to airline passengers. The ideal candidate will have strong communication skills and significant customer service experience, preferably in the travel industry. This role offers flexible working hours, including full-time and part-time opportunities, along with remote work flexibility and competitive salary.

Prestations

Competitive salary

Health and wellness benefits

Career growth opportunities

Ongoing training programs

Qualifications

• 2+ years of customer service experience, preferably in travel or airline industries.
• Experience in a remote or call center environment is advantageous.
• Fluency in multiple languages is a plus.

Responsabilités

• Provide remote customer support to airline passengers through various channels.
• Coordinate with airport personnel to resolve passenger issues.
• Maintain accurate records of customer interactions.

Connaissances

Customer service experience

Communication skills

Problem-solving skills

Multitasking abilities

Formation

High school diploma or equivalent

Bachelor's degree

Outils

CRM software

Global Distribution Systems (GDS)

Description du poste

Job Summary

Houston Skilled Consultancy is seeking a detail-oriented and customer-focused Remote Airport Services Coordinator - Customer Assistance to provide seamless travel support to passengers. This role involves assisting customers with reservations, flight changes, baggage inquiries, and other travel-related services. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Provide remote customer support to airline passengers, assisting with reservations, itinerary changes, and travel concerns.

• Address passenger inquiries regarding baggage, check-in procedures, and airport navigation.

• Assist customers with special requests such as wheelchair assistance, unaccompanied minors, or language support.

• Coordinate with airport personnel and airline representatives to resolve passenger issues.

• Ensure compliance with airline policies and travel regulations.

• Maintain accurate records of customer interactions and escalate unresolved issues as necessary.

• Deliver excellent customer service through phone, email, and chat support channels.

• Provide proactive solutions to enhance the passenger experience.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Proven experience in customer service, preferably in the airline or travel industry.

• Strong verbal and written communication skills.

• Ability to handle stressful situations and resolve conflicts effectively.

• Proficiency in computer systems and CRM software.

• Knowledge of airline policies, procedures, and travel documentation.

• Ability to multitask and work in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Fluency in multiple languages is a plus.

Experience

• Minimum 2 years of customer service experience, preferably in travel, airline, or hospitality industries.

• Experience in a remote or call center environment is advantageous.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, as per operational needs.

• Full-time and part-time opportunities available.

Knowledge, Skills, and Abilities

• Familiarity with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is preferred.

• Strong organizational and time-management skills.

• High level of professionalism and customer-oriented approach.

• Ability to work independently and as part of a team.

Benefits

• Competitive salary and performance-based incentives.

• Remote work flexibility.

• Health and wellness benefits.

• Career growth opportunities in the travel and airline industry.

• Ongoing training and professional development programs.

Why Join Us?

At Houston Skilled Consultancy, we are committed to delivering top-notch customer service and ensuring seamless travel experiences. We provide a dynamic and supportive work environment where your skills and dedication are valued. If you thrive in a fast-paced industry and enjoy assisting travelers worldwide, this is the perfect opportunity for you!

How to Apply

Interested candidates should submit their resume and a cover letter outlining their relevant experience and skills to us. We look forward to welcoming you to our team!