Relationship Manager for Cross-Border Remittance and BaaS (Fintech) Business

titc.io; Paris; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

A fast-growing financial services firm seeks a Relationship Manager in Paris. The role involves acquiring and managing relationships with Fintech and Global Payments clients, driving growth, and providing strategic insights. Candidates should have substantial experience in relationship management within the financial sector, ideally with knowledge of international markets and compliance standards.

Qualifications

• Minimum of 5 years of proven experience in relationship management, sales, or business development.
• Deep understanding of the Fintech and Global Payments/Remittance landscape.
• Fluency in English & French.

Responsabilités

• Proactively identify and cultivate high-potential Fintech and Global Payments prospects.
• Serve as the primary point of contact for assigned clients.
• Develop strong relationships with key decision-makers.

Connaissances

Customer Relationship Management

Negotiation

Analytical thinking

Interpersonal Communication

Problem-solving

Formation

Bachelor’s degree in business, Finance, Marketing

MBA or relevant professional certifications

Outils

CRM systems

Digital communication tools

Description du poste

A fast-scaling financial services firm with strong roots in emerging markets is seeking a Relationship Manager to help deepen strategic partnerships with global payments and fintech companies. With a presence in Europe and Africa, this organisation enables cross-border financial flows through innovative remittance and Banking-as-a-Service (BaaS) solutions. This role is perfect for a client-centric professional who thrives on building long-term value, driving growth, and translating client needs into high-impact financial solutions.

Your daily adventures include :

Strategic Client Acquisition & Onboarding :

• Proactively identify and cultivate high-potential Fintech and Global Payments / Remittance prospects, focusing on alignment with the organization's strategic growth objectives.
• Design and implement a streamlined, efficient onboarding process, ensuring rapid time-to-market for new clients.
• Conduct thorough due diligence and risk assessments during the onboarding phase, adhering to all regulatory requirements.
• Relationship Management & Client Advocacy :
• Serve as the primary point of contact and trusted advisor for assigned Fintech and Global Payments / Remittance clients.
• Develop and maintain strong relationships with key decision-makers, understanding their business objectives, challenges, and opportunities.
• Act as a liaison between clients and internal teams (compliance, technology, treasury, finance, operations), ensuring seamless communication and service delivery.
• Proactively gather client feedback and translate it into actionable insights.

Business Development & Growth :

• Identify and capitalize on new business opportunities within existing client accounts, including cross-selling relevant products and services.
• Negotiate contracts and pricing agreements, ensuring favourable terms and compliance with all legal and regulatory standards.
• Develop and execute strategic account plans to drive revenue growth and client retention.
• Provide market and competitor analysis to clients and internal teams.

Performance Monitoring & Reporting :

• Provide regular, data-driven feedback on account performance to clients and internal stakeholders, highlighting key metrics and trends.
• Proactively address and resolve client concerns and complaints, ensuring high levels of satisfaction and retention.
• Produce regular reports on key performance indicators.

Collaboration & Internal Alignment :

• Collaborate with internal departments to develop and deliver tailored solutions that meet the specific needs of Fintech and Global Payments / Remittance clients.
• Coordinate with other relationship managers and account executives to ensure consistent and high-quality service delivery.
• Maintain up to date knowledge of regulation changes within the payments and fintech space

Requirements

What it takes to succeed :

• Bachelor’s degree in business, Finance, Marketing, or a related field.
• MBA or relevant professional certifications are a plus.
• Postgraduate qualifications in Customer Relationship Management or International Business are an advantage.
• Certifications in Account Management are beneficial.
• Minimum of 5 years of proven experience in relationship management, sales, or business development within the Fintech or Global Payments / Remittance industry.
• Demonstrated success in building and maintaining relationships with high-value clients.
• Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
• Deep understanding of the Fintech and Global Payments / Remittance landscape, including industry trends, market dynamics, and competitive landscape.
• Exceptional skills in building and maintaining strategic partnerships, with a focus on mutual growth and success.
• Strong knowledge of regulatory requirements and compliance standards related to financial services.
• Exceptional presentation, and interpersonal skills.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Excellent interpersonal, verbal, and written communication skills, capable of interfacing with partners at all organizational levels.
• Proven negotiation and contract management skills.
• Customer-centric mindset with a focus on building long-term relationships.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong technical acumen, and ability to understand and explain technical products.
• Familiarity with CRM systems, partner management platforms, and digital communication tools.
• Ability to work effectively across different cultures and adapt communication styles accordingly.
• Fluency in English & French.