Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A travel service company is seeking a Travel Experience Specialist (Luxury & Leisure) to provide exceptional customer support and assist clients with travel planning. This fully remote role emphasizes attention to detail, organization, and a passion for creating positive experiences. You will work independently to manage bookings, resolve client queries, and ensure accuracy while enjoying travel-related perks and development opportunities.

Prestations

Fully remote position

Career development and advancement opportunities

Travel-related perks and industry discounts

Collaborative and supportive team culture

Responsabilités

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Connaissances

Strong communication and interpersonal skills

Customer service experience in travel, hospitality

Ability to work independently

High level of organization and attention to detail

Comfortable using digital tools

Passion for travel

Description du poste

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.