Job Description French Speaking Customer Advisor

Velenosi&Meredith; Rennes; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global service provider is seeking a French-speaking Customer Advisor to deliver exceptional service to clients in the French-speaking market. Responsibilities include managing customer inquiries and providing support. Candidates should be fluent in French and have good English skills. Relocation to Athens is part of the offer, with a competitive salary and benefits including private health insurance and ongoing training.

Prestations

Competitive monthly salary with bonuses

Relocation package

Private health insurance

Ongoing training and development opportunities

Qualifications

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher).
• Previous experience in customer service or technical support is an advantage.

Responsabilités

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, warranties, and troubleshooting.
• Support customers with technical assistance and order tracking.

Connaissances

Customer service skills

Problem-solving skills

Communication skills

Technical knowledge of consumer products

Description du poste

Location: Athens, Greece (On-site/Hybrid depending on project needs)

Language Requirement: Native/Fluent French + Good English (B2 level or above)

Employer: International Customer Experience Company

About the Role

As a French-speaking Customer Advisor, you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues, and provide product or service support, always ensuring an outstanding customer experience.

Responsibilities

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, warranties, and troubleshooting.
• Support customers with technical assistance, usage guidance, and order tracking.
• Handle complaints and ensure fast, effective solutions.
• Escalate complex cases to the appropriate support teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times.

Requirements

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher) for internal communication.
• Strong customer service and problem-solving skills.
• Excellent communication skills (oral and written).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage.
• Basic technical knowledge of consumer products is a plus.

What We Offer

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation, and assistance with permanent housing).
• Private health insurance.
• Ongoing training and career development opportunities.
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece, and enjoy a new adventure abroad!

Interested?

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