Job Description French Speaking Customer Advisor

Velenosi&Meredith; Lille; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international customer experience company is seeking a French-speaking Customer Advisor to provide outstanding service to clients. The role involves managing inquiries, resolving issues, and delivering product support in a fast-paced environment. The ideal candidate is fluent in French and has strong customer service skills. This position offers a competitive salary, relocation package, and the chance to live in Athens while working with a multicultural team.

Prestations

Competitive monthly salary

Relocation package

Private health insurance

Ongoing training and career development

Qualifications

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher).
• Previous experience in customer service or technical support is an advantage.

Responsabilités

• Managing incoming customer requests in French.
• Providing accurate product information and support.
• Handling complaints and escalating complex cases.

Connaissances

Customer service skills

Problem-solving skills

Fluent French (C1/C2)

Good English (B2)

Excellent communication skills

Description du poste

Location

Athens, Greece (On-site/Hybrid depending on project needs)

Language Requirement

Native/Fluent French + Good English (B2 level or above)

Employer

International Customer Experience Company

About the Role

As a French-speaking Customer Advisor, you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues, and provide product or service support, always ensuring an outstanding customer experience.

Responsibilities

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, warranties, and troubleshooting.
• Support customers with technical assistance, usage guidance, and order tracking.
• Handle complaints and ensure fast, effective solutions.
• Escalate complex cases to the appropriate support teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times.

Requirements

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher) for internal communication.
• Strong customer service and problem-solving skills.
• Excellent communication skills (oral and written).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage.
• Basic technical knowledge of consumer products is a plus.

What We Offer

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation, and assistance with permanent housing).
• Private health insurance.
• Ongoing training and career development opportunities.
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece, and enjoy a new adventure abroad!

Interested?

[e-mail]

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