Italian-Speaking Customer Success Manager - Remote & Growth

Jobgether; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A recruitment platform is seeking a Customer Success Manager with Italian who will drive customer satisfaction and support product adoption. The role includes guiding clients through their journey, maximizing investments, and collaborating with teams to develop strategies for customer needs. You will enhance customer relationships, increase renewal rates, and ensure effective issue resolution. The position offers a flexible remote work environment and focuses on fostering professional growth and development.

Prestations

Flexible remote work environment

Opportunities for professional growth

Collaborative team culture

Access to career advancement resources

Participation in customer success initiatives

Qualifications

• Experience in a customer-facing role within the technology industry.
• Proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
• Strong communication and presentation skills.
• Ability to distill complex concepts into clear insights.
• Proven track record in building customer relationships and driving revenue growth.
• Excellent time management and resilience under pressure.
• Availability to travel up to 25% within the home region.

Responsabilités

• Ensure customers maximize the value of their investment by adopting new use cases.
• Guide customers through key milestones, including onboarding and deployment.
• Increase renewal rates and reduce churn through customer advocacy.
• Promote resources and communities for efficient product utilization.
• Act as a trusted advisor, resolving critical issues effectively.
• Develop strategies to optimize renewals in collaboration with internal stakeholders.
• Manage relationships to streamline onboarding and identify upsell opportunities.

Connaissances

Customer relationship building

Communication skills

Presentation skills

Time management

Resilience under pressure

Outils

BIG-IP

NGINX

Cloud-based solutions

Multi-cloud environments

Description du poste

A recruitment platform is seeking a Customer Success Manager with Italian who will drive customer satisfaction and support product adoption. The role includes guiding clients through their journey, maximizing investments, and collaborating with teams to develop strategies for customer needs. You will enhance customer relationships, increase renewal rates, and ensure effective issue resolution. The position offers a flexible remote work environment and focuses on fostering professional growth and development.