IT Technician H / F

Zimmer Biomet; Montpellier; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A healthcare solutions company located in Montpellier is seeking an IT Support Analyst to provide efficient IT support for their manufacturing site. The ideal candidate will have strong communication skills, extensive knowledge of IT systems, and experience in resolving complex support issues. Proficiency in both local language and English is essential. This role offers an opportunity to engage in various IT projects and to maintain globally established IT standards.

Qualifications

• Proficiency in Microsoft Office applications.
• Extensive experience as an IT Support Analyst.
• Strong English communication skills.

Responsabilités

• Provide efficient IT support for users and manufacturing equipment.
• Manage local IT equipment and mobile phones.
• Track and resolve incidents using helpdesk tools.

Connaissances

Microsoft Office proficiency

User Management Tools experience

Knowledge of Windows client OS

Active Directory knowledge

Basic DNS/DHCP knowledge

Project management skills

Strong communication skills

Customer orientation

Formation

Commercial or technical education

Advanced education in computer science

Outils

Service-Now Ticketing System

ERP Systems (Navision)

Microsoft AutoPilot

SCCM

Description du poste

Valued Team Member: We are glad you are exploring new opportunities within Zimmer Biomet!

What You Can Expect

This position is responsible for providing efficient and effective IT support for the Manufacturing Site in Montpellier, France, and internal (international) office users. The role involves providing professional solutions for complex IT problems and questions, working independently as part of various IT-related projects. In addition to first and second level support, the focus is also on more complex support cases (problem management, collaboration with 3rd Level Team) and participating in project work. Furthermore, this position is responsible for maintaining and ensuring adherence to global IT standards and processes.

How You'll Create Impact

• Provide fast and efficient technical support for complex IT problems and questions from users and manufacturing equipment.
• Offer first and second level IT support in local language and English.
• Prioritize incidents, project work, and support tasks effectively.
• Identify patterns in incidents to resolve underlying structural issues.
• Build and maintain relationships with users and other experts.
• Track the status of issues using helpdesk tools.
• Create and maintain local procedures related to EUC IT activities on site.
• Manage local IT equipment and mobile phones.

What Makes You Stand Out

Special expertise

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with User Management Tools.
• Excellent knowledge of Windows client OS (e.g., XP to Win11).
• Basic knowledge of Active Directory, Microsoft Azure Services, DNS/DHCP.
• Preferred experience with Service-Now Ticketing System.
• Basic knowledge of ERP Systems (Navision), Microsoft AutoPilot, SCCM, or other software distribution tools.
• Ability to maintain contacts with international end-users.
• Project management skills for small projects and participation in medium-sized national and international projects.
• Strong communication, collaboration, initiative, and customer orientation.
• Ability to perform well under high workload and time pressure.

Personal skills requirements

• Clear and concise communication skills.
• Responsibility, ownership, and care for EUC IT topics and issues.
• Strong English skills, both spoken and written.
• Ability to lead supportive, friendly, and efficient conversations with end-users.

Your Background

Education

• Commercial or technical education with profound knowledge of computer systems and applications.
• Leaving certificate and advanced education in computer science or related fields, or equivalent experience.
• Preferred certifications include A+, Network+, MCP, MCSA, and MCSE.

Professional experience

• Extensive experience as an IT Support Analyst (2-3 years).

EOE / M / F / Vet / Disability