Infographiste

AXA; Paris; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A global insurance company in Paris is seeking a team member for graphic design and mail handling responsibilities. You will provide customer service for requests, manage logistics, and ensure the quality of operations. Ideal candidates will possess customer service skills, discretion, and team spirit. This role promotes internal mobility and offers a hybrid working model, with a focus on contributing to the planet through responsible practices.

Prestations

Flexible work options

Internal mobility opportunities

Commitment to employee training

Qualifications

• Understanding of handling sensitive mail processes.
• Rigorous adherence to workplace safety rules.

Responsabilités

• Manage requests related to graphic design and reprography.
• Ensure quality operations for mail receipt and dispatch.
• Handle confidential or high-value mail properly.
• Conduct traceability searches using IT transactions.

Connaissances

Customer service and technical advisory skills

Team spirit

Discretion due to direct access to confidential information

Ability to work in a team

Optimize the quality of service

Description du poste

Overview

YOUR WORK ENVIRONMENT

Why AXA? Every day, we work together for human progress by protecting what matters. A mission that puts a smile on your face and makes you want to get up in the morning! One of the world's leading insurers in the protection of property, people and assets, AXA is 145,000 employees and contributors who are committed to our customers on a daily basis, 51 countries in which we distribute our products and services and more than 90 million customers who place their trust in us worldwide. As a responsible corporate citizen, AXA is committed to social and environmental causes on a daily basis. We are committed to an inclusive policy that recognizes and values individual differences. Do these ambitions speak to you? Then come and change the world with us!

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group\'s global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

Your Role And Responsibilities

Within the Group, you will join the GIE AXA Services department, at the Headquarters the teams supporting the Group Functions on their daily tasks.

Within this Department, you will be part of the Support team, logistic/Technic, servicing the GIE AXA Collaborators, externals and visitors for any requests related to technic and logistic.

Reprographics/Graphic Design

• Understanding the requests of employees and follow-up
• Identifying the budget code and the employee\'s name for personalized tracking of each request
• Mastering manual and mechanical finishing techniques and using copiers
• Possible retouching of documents, layout design
• Setting up printing on computers and machines
• Choosing the appropriate equipment based on the request
• Binding documents according to the client\'s needs
• Providing client advice on the best optimization of printing and reprography
• Basic troubleshooting of machines as needed
• Mastering various technical reprographics supports: business cards, easels, badges, etc.
• Ensuring optimum service at a qualitative level
• Mastering the operation of finishing equipment (folding machines, cutters, punches, etc.)
• Being rigorous in the strict application of workplace safety rules (specific equipment)
• Managing in autonomy employees requests
• Managing a work rhythm with peak activity times

Mail

• Ensuring the quality of operations related to the receipt and/or dispatch of mail
• Analyzing activity dashboards, identifying issues and their solutions
• Applying the required quality and traceability processes
• Ensuring the quality of operations related to the receipt of packages by GIE AXA employees (specific service, including for personal packages)

To Handle Confidential Or High-value Mail

• Identifying the processing procedure based on the nature of sensitive mail (court summons, security issues, IT dispatches, etc.)
• Recording sensitive mail in the dedicated database and alerting the appropriate contact while ensuring confidentiality

Additional Mail Operations

• Receiving, sorting, directing, and distributing incoming mail
• Conducting traceability searches using IT transactions
• Recording registered mail
• Weighing, packaging, stamping, and dispatching outgoing mail
• Planning shipments and updating distribution lists for documents
• Creating delivery slips (transport or declarations)
• Training and informing assistants on the DHL and Archivia IT tools
• Establishing internal and external relationships that facilitate the collection of information, data, and their proper processing

In addition to the missions in graphic design, reprography, and mail, depending on the activity, he may also be required to perform, in coordination with the MyServices Kiosk teams, any tasks requested by his supervisor that are compatible with his role.

Your Profile

• Customer service and technical advisory skills
• Reporting to the hierarchy in case of problems or overload
• Team spirit
• Discretion due to direct access to confidential information
• Ability to work in a team
• Optimize the quality of service
• Contribute to ensuring continuity
• Knowledge of the processes for handling sensitive mail and ability to alert the appropriate contacts about sensitive mail
• Understand group\'s structures and history, the company\'s networks and services

Why Join Us

• A responsible company, towards people, including its employees and customers, and towards the planet
• A company with strong values
• A company promoting internal mobility and the training of its employees
• A company offering many benefits (learn more here: Reward & Benefits | AXA Group)
• A flexible company, allowing hybrid work, in the office and from home.

In line with our commitments, we celebrate each new hire by taking action for global reforestation: we plant a tree for every recruitment. So, are you ready to apply?