Front Office Receptionist

Accor; Issy-les-Moulineaux; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A luxury hotel group in Issy-les-Moulineaux is seeking a dedicated front desk associate to enhance guest experiences through exceptional service. Applicants should have significant hospitality experience, exceptional communication skills, and be fluent in English. Key responsibilities include managing check-ins and check-outs, maintaining the front desk area, and providing personalized guest care. The successful candidate will enjoy competitive compensation, including bonuses, free stays, and additional perks designed for personal and professional growth.

Prestations

Competitive compensation

Free Stays in the UK or Ireland

Employee Benefit Card

Sofitel Experience

Complimentary Meals While on Duty

Special Rates in F&B, Rooms & Spa

Training and Development Opportunities

Global Growth Opportunities

Employee Assistance Program

Social Events and Activities

Qualifications

• Previous experience in hospitality is preferred.
• Must be able to work flexible hours, including weekends and holidays.
• Entitled to work in the UK as sponsorship is not available.

Responsabilités

• Welcome and assist guests with exceptional service.
• Manage check-in/check-out efficiently.
• Collaborate with departments for seamless guest experiences.
• Process payments and maintain detailed transaction records.
• Ensure a welcoming front desk and lobby area.
• Handle guest information with confidentiality.

Connaissances

Interpersonal skills

Organisational skills

Customer service

Proficiency in Opera

Attention to detail

Fluency in English

Outils

Opera

Description du poste

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Key Responsibilities:

• Go above and beyond to exceed guest expectations and ensure every stay is a cherished experience.
• Provide smooth and personalised check-in/check-out services while attentively managing guest preferences and requests.
• Collaborate with other departments to maintain seamless communication for flawless guest experiences.
• Answer calls and respond to emails efficiently and professionally.
• Process payments and maintain meticulous records of all financial transactions.
• Ensure the front desk and lobby areas are always well presented and welcoming.
• Handle guest information with the utmost care and maintain strict confidentiality standards.
• Embody the essence of our distinguished brand through impeccable conduct and a welcoming demeanour.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organisational skills, with great attention to detail.
• Proficiency in Opera is highly desirable.
• A passion for delivering exceptional customer service.
• Fluent in English; additional language proficiency is a plus.
• Availability to work flexible hours, including weekends and holidays.
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit