French Support Facebook

FH Collective Academy; Nancy; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A dedicated customer support company is seeking a Customer Support Representative to assist French-speaking users of Facebook. Responsibilities include managing inquiries via phone and chat, providing troubleshooting support, and ensuring a positive user experience. The role requires C2 level French and problem-solving skills. Candidates will receive a comprehensive relocation package to Portugal, including accommodation and various benefits.

Prestations

Meal allowance

Private health & life insurance

Paid training

Free language lessons

Career development opportunities

Qualifications

• C2 level French.
• B1/B2 English for internal communication.
• EU citizenship or valid work permit for Portugal.
• Strong communication and customer service skills.

Responsabilités

• Support French-speaking users handling inquiries via phone, email, and chat.
• Provide accurate information and troubleshooting support.
• Document cases through internal systems.
• Ensure a positive user experience.

Connaissances

Communication

Problem-solving

Customer focus

Description du poste

Start Date : 2 February

Location : Lisbon Portugal (On-site)

Imagine starting your day under the Portuguese sun living in a fully furnished apartment provided by the company (all bills included) while building an international career in customer experience.

With winter approaching across Europe Portugals mild climate offers an ideal setting for professionals seeking stability development and a comfortable lifestyle supported by a comprehensive relocation package.

Salary & Benefits

• Compensation (40h / week) : With company accommodation : approx. 1040.66 gross / month
• Without company accommodation : approx. 1240.67 gross / month
• Meal allowance : 154 / month (meal card)
• Private Health & Life Insurance from day one
• Paid training (weekly compensation after successful completion)

Relocation Package

• Fully furnished shared apartment provided by the company for only with low price (all utilities included)
• Airport pick-up upon arrival
• Administrative support (NIF Social Security opening a bank account etc.)
• Flight reimbursement after the required period

Additional Advantages

• Free Portuguese language lessons
• Career development and internal mobility opportunities
• Multicultural and modern work environment

Role Overview Customer Support

You will support French-speaking users of Facebook handling inquiries with professionalism and care.

Responsibilities

• Managing customer interactions via phone email and chat
• Providing accurate information troubleshooting support and user guidance
• Documenting cases through internal systems
• Ensuring a positive user experience through clear and empathetic communication

Candidate Requirements

• C2 level French
• B1 / B2 English for internal communication
• EU citizenship or a valid work permit for Portugal
• Ability and willingness to relocate
• Strong communication problem-solving skills and customer focus
• Previous customer service experience is an advantage (not mandatory)

Ready to Build Your Career in Portugal

If you are looking for a stable opportunity with full relocation support and the chance to work on the Facebook project we would be happy to receive your application.

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Employment Type : Full Time

Experience : years

Vacancy : 1