French & English Customer Support Specialist — Hybrid

Essence Coaching Group; Marseille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer support company is seeking a Customer Support Representative fluent in French and English to join their team in Marseille, France. In this role, you will manage customer inquiries, troubleshoot technical issues, and assist with purchases. The ideal candidate has a customer-first approach and experience in BPO. This position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.

Prestations

Salary of 1700 EUR gross per month

Structured onboarding and skill development

Relocation assistance available

Hybrid work model potential

Qualifications

• Advanced French and English language skills are required.
• Customer-first mindset with excellent communication.
• 1-2 years of experience in BPO or handling US customers.

Responsabilités

• Handle inbound and outbound requests from customers.
• Troubleshoot basic technical issues effectively.
• Assist customers with spare parts search and purchases.
• Ensure customer satisfaction and support.

Connaissances

French - C1

English - C1

Customer-first mindset

Communication skills

Problem-solving ability

Attention to detail

Description du poste

A leading customer support company is seeking a Customer Support Representative fluent in French and English to join their team in Marseille, France. In this role, you will manage customer inquiries, troubleshoot technical issues, and assist with purchases. The ideal candidate has a customer-first approach and experience in BPO. This position offers a gross salary of 1700 EUR per month and potential for a hybrid work model after 6 months.