Forwarder

Geodis; Marlenheim; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading global logistics provider in France is seeking a Junior Forwarder to manage operational activities within a dynamic environment. Responsibilities include resolving freight notifications, conducting compliance checks, and maintaining customer relationships. Candidates should have a GCSE level education, experience in logistics operations, and strong customer service skills. This position offers opportunities for professional growth and exposure to international logistics processes.

Qualifications

• Understanding of the international transportation and logistics industry.
• Proven operational experience required.
• Experience in customer service is essential.

Responsabilités

• Investigate and resolve all freight notifications.
• Ensure compliance with regulations and policies.
• Maintain relationships with customers and suppliers.

Connaissances

Thorough understanding of customer needs

Fluent in English

Proven customer service record

Problem solving skills

Formation

Educated to GCSE/O level standard or equivalent

Outils

IT systems and processes in the transport sector

Description du poste

Operational activities - Operational Administration

Job title

Forwarder

Overview

Geodis Freight Forwarding supplies and combines freight services, information management and added value into integrated solutions. As part of the Geodis Group, Geodis FF United Kingdom Ltd supports Geodis' capacity to offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world. To ensure adherence to the CAA, TAPA & physical security regulations always. Always ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintained. That HMRC, GDP and IATA regulations are adhered to.

Responsibilities

• Investigate/resolve all FND's
• Carry out all bond checks and action as appropriate
• Investigate/resolve all exception reporting
• Update received item details into Next Gen
• Full understanding of the warehouse processes
• Act as the bridge between the ops and the warehouse
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Completion of end to end forwarding activities as the individual role requires for holiday/sickness cover
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Month end department compliance
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Remain in contact with customers and suppliers to maintain relationships
• Assist sales and management with customer development
• Maintain clean desk policy
• Operate within companies QA system
• Any other tasks as directed by their Supervisor or line manager

Applicant's profile

Essential Education and/or Training

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience
• Proven customer service record and experience
• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business

Required Behavioural Competencies

• Result-oriented and driven to achieve goals and meet targets
• Problem solving skills
• Ability to read and understand an SOP
• Customer service driven
• Deep knowledge of the financial contexts the business exists within
• Profitability and result-oriented and always looking for improvement in our business processes
• Team oriented
• Quality focus
• Flexible in approach and happy to work shifts as required including weekends

Working time

100

Position place

Europe, United Kingdom, England, Manchester (City of)

Location

Manchester Office

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

General information

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.