(fluent German & English) Customer Support Consultant (remotely)

SupportYourApp; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global Support-as-a-Service leader is seeking a dedicated Customer Support Specialist to join their team. In this role, you will provide outstanding customer support via emails and calls, while managing partner requests and collaborating with internal teams. You should possess excellent English and German language skills, experience in customer support, and strong analytical abilities. This role allows for full remote work with a fixed schedule from Monday to Friday. Competitive compensation is provided in USD.

Prestations

Fixed schedule: Monday–Friday, 9 AM – 6 PM CET

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between workload and personal time

Qualifications

• Proficient communication skills in English and German.
• Experience in providing customer support.
• Ability to analyze and resolve customer issues effectively.

Responsabilités

• Deliver outstanding customer support via emails and calls.
• Manage partner requests and maintain case documentation.
• Collaborate to ensure efficient issue resolution.

Connaissances

Excellent English skills (C1)

Excellent German skills (C1)

Customer support experience

Strong analytical thinking

Proactive attitude

Research skills

Description du poste

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

What you will do :

• Deliver outstanding customer support via emails and calls
• Manage partner requests according to assigned tasks
• Handle account services, data updates, identification issues, and account closures
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meetKPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role :

• Excellent English and German skills (C1 for both spoken and written)
• Experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus :

• Background in banking or financial services
• Experience with CRM systems

Benefits and Perks :

• Fixed schedule : Monday–Friday, 9 AM – 6 PM CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also –internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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