Field Technician II (Overnight Travel Required)

eXcell; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A staffing solutions company is looking for a qualified Field Technician to provide end-user support. The role involves extensive travel, troubleshooting, and installing commercial printers, requiring strong customer service skills and the ability to work independently. Applicants should have at least 2-3 years of relevant field experience and be familiar with electronic/mechanical systems. The position offers a pay range of $18.76 to $27.50 per hour with comprehensive benefits including medical and paid time off.

Prestations

Comprehensive medical insurance

Paid holidays

401(k) plan

Qualifications

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required.
• Experience working on commercial printers and have an electronics / mechanical aptitude.
• Ability to lift up to 50lbs.

Responsabilités

• Provide on-site technical support to customers.
• Perform complex upgrades and troubleshooting of printers.
• Serve as a liaison between customers and the organization.

Connaissances

Field service experience in commercial printers

Ability to travel extensively

Electronics / Mechanical aptitude

Customer service skills

Ability to work independently

Outils

Windows operating systems

Microsoft Office Suite

Rufus

Description du poste

At CompucomStaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team in Claude, TX and provide end‑user support. This position will require overnight travel from Sunday – Thursday, onsite at the client location during normal business hours with occasional overnight travel. OT may be required. Requires a valid state driver’s license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities

• Project focus on upgrading advanced commercial printers at retail locations
• Replacing printer parts, paper feed, power supply, changing the print head, toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems
• Ensure that all schedules, transmission, online systems, and problems are resolved accurately and timely
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost‑effective repair or resolution to minimize customer downtime

Skills and Qualifications

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
• Must be able to do extensive traveling via plane and/or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi‑platform Windows O / S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment

Wage Range

The rate for this position is between $18.76 – $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package you can elect into, including but not limited to medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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