Dutch Speaking Customer Service Representative – Lisbon

Cross Border Talents; Lille; Sur place; EUR 1 000 - 2 000; Plein temps

Résumé du poste

A customer service solutions provider is seeking a Customer Service Representative to deliver high-quality support in Dutch. This role involves handling inquiries, providing accurate information, and ensuring customer satisfaction. The ideal candidate must have a C2 level in Dutch, good English skills, and a customer-oriented mindset, with the flexibility to work rotational shifts. The position offers a base salary of 1,100 € annually, performance bonuses, and relocation support.

Prestations

Relocation support

Performance bonuses

Complexity bonuses

Qualifications

• C2 level proficiency in Dutch is mandatory.
• Good level of English required.
• Strong communication and problem-solving skills are essential.
• Customer-oriented mindset necessary.
• Availability to work in rotational shifts is required.

Responsabilités

• Handle customer inquiries via phone, email, or chat in Dutch.
• Provide accurate information and resolve issues in a timely manner.
• Ensure high levels of customer satisfaction.
• Document customer interactions according to internal procedures.
• Collaborate with internal teams when needed.

Description du poste

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026

Working Hours

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.

Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch
• Provide accurate information and resolve issues in a timely manner
• Ensure high levels of customer satisfaction
• Document customer interactions according to internal procedures
• Collaborate with internal teams when needed

Requirements

• Dutch C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotational shifts

Contract & Compensation

• Base Salary: 1,100 € per year (paid over 14 months)
• Performance Bonus: 135 € per year (14 months)
• Complexity Bonus: 120 € per year (11 months)

Relocation Support

Relocation support is available. Full details will be shared in the next step of the process.