Customer Support Representative (Spanish + English)

Essence Coaching Group; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international customer support team is seeking a dedicated Customer Support Representative fluent in Spanish and English. In this role, you will handle customer requests, troubleshoot technical issues, and assist customers with purchases. Ideal candidates have 1-2 years of experience in BPO and possess strong problem-solving skills. This position offers a salary of 1700 EUR gross per month and potential for a hybrid work model after 6 months.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Qualifications

• Fluency in Spanish and English at an advanced level is mandatory.
• 1-2 years of experience in BPO or with US customers is required.
• Must demonstrate a customer-first mindset.

Responsabilités

• Handle inbound and outbound customer requests via various channels.
• Troubleshoot technical issues and provide solutions.
• Assist customers in spare parts search and purchases.
• Ensure every customer feels supported and valued.

Connaissances

Spanish - C1

English - C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Description du poste

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.