Customer Support Representative

Essence Coaching Group; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international customer service company is seeking a dedicated Customer Support Representative fluent in Spanish and English for its Paris location. This role involves handling customer inquiries, troubleshooting technical issues, and providing assistance with product purchases. The ideal candidate will have a customer-first mindset and at least 1-2 years of relevant experience. Competitive salary and potential for a hybrid working model after six months.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Qualifications

• Spanish C1 and English C1 required.
• At least 1-2 years of experience in BPO or with U.S. customers.
• Strong problem-solving ability and attention to detail.

Responsabilités

• Handle inbound and outbound requests via multiple channels.
• Troubleshoot basic technical issues for customers.
• Assist customers with spare parts search and purchases.

Connaissances

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Description du poste

Customer Support Representative - Spanish & "English"

Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish/"English") to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.

What You’ll Do

Handle inbound and outbound requests via phone, email, chat, and web form from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

Spanish C1, English C1 (both languages at an advanced level are required). Customer‑first mindset and excellent communication skills. Strong problem‑solving ability and attention to detail. At least 1‑2 years of work experience in BPO or experience with U.S. customers.

Why You’ll Love It

Salary: 1700 EUR gross per month. Access to structured onboarding and ongoing skill development. Potential for a hybrid work model after six months based on performance. Relocation assistance is available.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Job Details

• Employment Type: Full Time
• Experience: 1–2 years
• Vacancy: 1