Customer support

Cbtalents; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A multicultural service company is seeking a French Customer Advisor to provide exceptional customer support. The role requires native-level French and advanced English communication skills. Responsibilities include resolving customer queries, building relationships, and meeting service quality targets. Candidates must be willing to relocate to Portugal, and benefits include competitive wages, a relocation package, and growth opportunities through training and development programs.

Prestations

Relocation package

Private healthcare & dental insurance

Paid professional training

Growth opportunities

Wellness program

Qualifications

• Native or proficient level of French (C2).
• Advanced level of English (at least C1) both verbal and written.
• Desire to learn and advance.

Responsabilités

• Provide first contact resolutions to customer queries.
• Build meaningful relationships and maintain customer interactions.
• Meet and exceed customer service quality goals.

Connaissances

Strong communication skills

Analytical and problem-solving skills

Attention to detail

Verbal and written English proficiency

Description du poste

Do you want to contribute to an outstanding customer representative service?
Are you French native or fluent with strong English communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Lisbon)
• Relocation package
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.