Customer Success Specialist

Matrix42; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading software company in Paris is seeking a Customer Success Specialist to enhance customer satisfaction and support customer growth. The ideal candidate will have experience in B2B customer support, be customer-oriented, and fluent in French with business-level English. The role offers flexible work options and opportunities for professional growth.

Prestations

Flexible hours

30 vacation days

Workation opportunities

Professional growth support

Social Day for volunteering

Qualifications

• Professional experience in supporting B2B/B2A customers, ideally in customer support for a SaaS or e-commerce company.
• Native French speaker with business-level English skills.

Responsabilités

• Proactive customer support for classified customer segments.
• Identification of growth and upselling opportunities.
• Collaboration with sales and product development.

Connaissances

Customer-oriented demeanor

Team player

Entrepreneurial mindset

Formation

Commercial or technical apprenticeship or equivalent qualification

Description du poste

Your mission

As a motivated Customer Success Specialist, you will be responsible for proactive customer care, improving customer satisfaction and identifying potential with existing customers.

You will work closely with customers and internal departments to ensure that the customer gets the most out of our products and services.

A key task is to implement the Matrix42 Customer Success strategy to develop long-term relationships and identify growth opportunities.

Core Responsibilities and Duties

• Proactive customer support for classified customer segments (national and international) through the development and implementation of individual customer strategies
• Identification of growth and upselling opportunities for products, service, support and training
• Processing campaigns for SMB customers
• Monitoring and management of deliveries (licenses, service, support)
• Collaboration with sales and product development to optimize the customer experience

Additional Responsibilities and Duties

• Regularly obtaining status updates from customers to continuously monitor customer satisfaction
• Further development of your working environment in order to effectively implement the Customer Success Strategy

Your profile

Must have :

• You have successfully completed a commercial or technical apprenticeship or an equivalent qualification.
• You have relevant professional experience in supporting B2B / B2A customers, ideally in customer support for a SaaS or e-commerce company.
• You have a customer-oriented and committed demeanor with an entrepreneurial mindset.
• You are a team player with a hands-on mentality and are able to combine strategy and implementation.
• Your native language is French and your English skills are at a business level

Why us?

• Work with leading partners and top contacts in the IT industry
• Flat hierarchies, fast decision-making, and a culture where achievements are recognized
• Freedom to bring in your ideas – we want you to grow with us

Our Benefits

We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard.

Here’s what makes working with us extra special :

• Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places .
• Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Social Day – One paid day per year to give back : volunteer, support a cause, or attend an environmental event.
• Pick your perk – Choose the benefit that fits your life best

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office - whenever it makes sense.

And that’s just the beginning. Ask us what else is waiting for you!

Your contact person

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the " Apply for this job " button. If you have any questions, please do not hesitate to contact Diane Djongoue.

We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers\' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.