Customer Success Manager | Altitude H/F

AXA Climate; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading climate solutions company in Paris is seeking a Customer Success Manager to develop and sustain relationships with corporate clients in France, the UK, and the US. You will manage deployments, identify new business opportunities, ensure client retention, and contribute client feedback to the product team. Candidates should have 1-3 years of relevant experience and be fluent in French and English. An interest in environmental issues is a plus.

Qualifications

• 1-3 years of experience in Customer Success Management or Account Management.
• Fluent in French and English.

Responsabilités

• Manage and secure the deployment of Altitude with industry clients.
• Identify and close new business opportunities for growth.
• Maximize retention and collect client feedback.

Connaissances

Client-centric problem solving

Communication skills

Organizational skills

Sales-oriented

Team player

Description du poste

AXA Climate and Altitude

AXA Climate has 5 business units to support its clients and partners, based on expertise: Insurance, Training, Consulting, SaaS Products. Globally, we are a team of +200 climate experts, headquartered in Paris, spread over 5 continents and driven by the same desire for impact. Our purpose is to help Planet Earth become a true stakeholder of all companies, in the same way that employees, customers and shareholders are!

Altitude is the brand of our SaaS business. Our purpose is Adaptation. We build solutions, for decision makers, to enable climate and environmental adaptation. Our products are tailor-made for each persona: Industry, Private Equity firms, Agricultural cooperative, etc. We are +40 people working on it: product managers, designers, developers, business developers, etc.

We are autonomous within AXA Climate, but we work closely with the consulting teams dedicated to Financial Services, Corporates and Agri sectors. We strongly believe that success is collective and we play as one team.

Altitude

Altitude is made of several products, & was launched in September 2022. It is a platform dedicated for Infrastructure, Private Equity funds and Corporates, enabling risk screening in pre-acquisition Due-Diligence, and enabling portfolio monitoring for reporting (such as TCFD). It is an innovative one-stop-shop for sustainability and investment teams, screening climate and nature-related risks and opportunities within minutes, very easy to use, and fully automated.

You can know more about all our products here: www.axa-altitude.com

During first year we signed +50 clients, globally. It’s time for step 2, as we are planning to triple that in 2025.

Your mission as a CSM

We are looking for an engaged and passionate Customer Success Manager to help us cherish our new corporate clients, located across France, the UK and US. You will work with the Key Account Manager within the Altitude Sales and CS Team.

Your main objective will be to develop and sustain solid relationships with clients by fulfilling the following missions:

• Manage and secure the deployment of Altitude with our Industry clients.
• Identify and close new business opportunities for growth (up-sell & cross-sell)
• Maximize retention
• Collect client’s feedback to help the Product team

Preferred experience

• Experience: 1/3 years and + of CSM/Account Management
• Client-centric: you like to resolve problems for clients and create a real partnership with the people you’re working for
• Organized and rigourus: you pay attention to details in the execution and the follow-up of missions
• Excellent verbal and written communication skills
• Comfortable managing several tasks and challenges in a fast-paced environment
• Business-oriented : You are a Sales person, you know how to identify new opportunities and close them
• Interest for environment and understanding of the Private Equity industry are a strong plus
• Fantastic team player, with whom it is cool to work alongside
• Fluent in French and English