Customer service professions

Eudonet CRM; Courbevoie; Sur place; EUR 20 000 - 40 000; Plein temps

Description du poste

Consultant/ Project leadership

Lead projects and manage customer relationship

Your objectives:

• Lead Eudonet CRM projects for your vertical business.
• Analyse the user and formalise them to deliver the best Eudonet CRM solution.
• Plan and coordinate technical designs, ensure change management and customer relations.
• Work in multi-projects.

Where is the job based?

• Services Department
• France – Canada

Trainer

Your objectives:

• Design and conduct training for Eudonet CRM solutions for customers on site as well as from a distance.
• Ensure the proper use of Eudonet CRM solutions by users to guarantee maximum benefits to the customer.
• Be an ambassador for the Eudonet brand and customer satisfaction.

Where is the job based?

• Customer Service and Training Department

Delivering high quality of service

Your objectives:

• Assist and advise client administrators of our Eudonet CRM solutions.
• Receive, record and process incoming customer requests.
• Offer a high quality service by providing a response specific to each customer.
• Customer satisfaction is your ultimate goal.

Where is the job based?

• Customer Service and Training Department