Customer Service Manager

bioMérieux; Craponne; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A global healthcare leader in Craponne is seeking a Customer Support Team Manager. This role involves managing a team to ensure high customer satisfaction and operational efficiency. The ideal candidate has 5+ years of management experience in customer service and excellent communication skills. The company values diversity and inclusion, welcoming all qualified candidates.

Qualifications

• Minimum 5 years of proven team management experience in Customer Service or Sales.
• Strong customer orientation and effective communication skills.
• Proficiency with CRM tools and ability to lead a team.

Responsabilités

• Manage and support a team of 8 members handling customer inquiries.
• Ensure high level of customer satisfaction for business growth.
• Oversee support activities and monitor performance indicators.

Connaissances

Team management experience

Customer orientation

Organizational skills

Communication skills

Proficiency with CRM tools

Professional English

Description du poste

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Position: Customer Support Team Manager - Clinical Operations

Based at Craponne (Rhône), you will report to the Customer Relationship Center Manager and take operational and managerial responsibility for a team of 8 members handling customer inquiries (laboratories, healthcare professionals, distributors).

Key Responsibilities:

• Manage, lead, and support the team daily, focusing on organization, skill development, and performance.
• Ensure a high level of customer satisfaction to support business growth.
• Oversee support activities by monitoring key indicators and ensuring SLA/SLO compliance.
• Collaborate actively with French subsidiary teams (field customer service, marketing, sales, supply chain, quality) and global support teams.
• Participate in optimizing internal processes and tools.

Ideal Candidate Profile:

• Minimum 5 years of proven team management experience in Customer Service or Sales, preferably in clinical biology.
• Strong customer orientation.
• Excellent organizational, rigor, and autonomous working skills.
• Effective listening, understanding, persuasion, and communication skills.
• Ability to lead and develop a team.
• Proficiency with CRM tools.
• Adaptability and commitment.
• Professional level of English.

bioMérieux is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals.