Customer Service Executive

MNR Solutions Pvt. Ltd.; France; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A customer service company is seeking an experienced Customer Support Executive to lead their team. Responsibilities include managing representatives, overseeing processes, and creating policies. The ideal candidate possesses leadership skills and excellent communication abilities to maintain high service standards and support staff development. Located in Auvergne-Rhône-Alpes, France, this role is crucial for delivering exceptional service to customers.

Qualifications

• Proven experience in leading a customer support team.
• Strong leadership skills and ability to manage performance.
• Excellent communication skills.

Responsabilités

• Manage a team of representatives offering customer support.
• Oversee the customer service process.
• Create policies and procedures for the team.

Description du poste

We are seeking a skilled and experienced Customer Support Executive to lead and manage our team of representatives who are responsible for providing top-notch customer service and after-sales support. Your key responsibilities will include developing policies and procedures, overseeing team performance, ensuring a high standard of service is maintained, and being involved in the hiring process to select the best staff. With your leadership and guidance, our team will continue to deliver exceptional service and support to our valued customers.

Roles and Responsibility

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.