Customer Experts for Manufacturer of Domestic Appliances - French - Remote Thessaloniki

Dila Recruitment; Marseille; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A recruitment company is seeking a Customer Expert to assist customers remotely. Responsibilities include addressing issues and advising on electric appliances. Ideal candidates are fluent in French and have strong communication skills. The role offers relocation support to Greece, competitive salary, and health care benefits.

Prestations

Relocation assistance

Competitive salary with bonuses

Health care benefits

Full training provided

Professional growth opportunities

Online Greek language courses

Excellent working environment

Qualifications

• High level of fluency in French required.
• Experience in customer support/troubleshooting appreciated.
• Comfort with technology tools necessary.

Responsabilités

• Communicate through various channels to address issues.
• Advise customers on using electric appliances.
• Handle customer complaints effectively.
• Assist with refund or exchange processes.
• Arrange order placements.

Connaissances

Fluency in French

Good communication skills in English

Customer support experience

Familiarity with the brand

Strong verbal and written communication

Experience in household appliance industry

Comfortable with basic technology tools

Positive attitude

Description du poste

Overview

Position: Customer Expert

Work model: Remote

Location: Thessaloniki Greece

Employment type: Full-time

Some of your daily tasks:

• Communicating through various channels (e-mail chat & phone) to address product or service issues.
• Advising customers on the proper use of their electric appliances.
• Handling customer complaints in an efficient manner clarifying their needs and determining the cause of the problem.
• Expediting corrections and / or adjustments; following up to ensure resolution.
• Assisting with the processing of refunds or exchanges.
• Arranging the placement of orders.

Well love it if you have :

• High level of fluency in French.
• Good communication skills in English.
• Customer support / troubleshooting experience will be appreciated.
• Familiarity with the brand is preferred.
• Strong verbal and written communication skills utilizing active listening.
• Experience within the household appliance / commercial equipment industry is a plus.
• Comfortable with the use of basic technology tools.
• A positive can-do attitude that shines through every interaction.

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
• Competitive monthly salary 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises providing a great working environment with relaxing break areas

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Employment Type: Full Time

Experience: years

Vacancy: 1