Cruise Destination Specialist

Xperience Xscape Travels; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel service provider seeks a Cruise Destination Specialist to support clients throughout their journey. You will respond to inquiries, assist with itinerary adjustments, and ensure satisfaction. The ideal candidate is organized, proactive, and has a passion for travel. Enjoy remote work freedom and various travel-related perks within a supportive team environment.

Prestations

Remote freedom

Travel perks

Growth opportunities

Mission-driven team

Qualifications

• Experience in customer service, ideally in travel.
• Ability to manage multiple tasks and stay organized.
• Eagerness to learn and adapt to new technology.

Responsabilités

• Respond to client inquiries via email, phone, and chat.
• Assist with itinerary updates and travel changes.
• Share accurate information about travel requirements.
• Conduct satisfaction follow-ups with clients.
• Handle client concerns with empathy.

Connaissances

Customer service

Organized

Detail-oriented

Problem-solving

Proactive

Learning new tools

Description du poste

Job Description:
As a Cruise Destination Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem‑solving skills.

Benefits

• Remote freedom — work anywhere with flexible hours.
• Travel perks, discounted rates, and insider access.
• Growth opportunities through training and team support.
• Join a mission‑driven team that loves creating memorable experiences.

What We’re Looking For

• Customer service background (travel experience is a plus).
• Organized, detail‑oriented, and proactive work style.
• Comfortable learning new tools and systems.
• Passion for travel and helping others.