CRM Support Lead

Morgan Prestwich - Life Science & Healthcare Executive Search; Lyon; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading global consulting firm seeks a CRM Support Lead to drive CRM strategy and optimization for life sciences. This remote role requires extensive experience in CRM management, particularly with Veeva Vault, and involves establishing KPIs, leading features prioritization, and providing expertise in data integration. Ideal candidates will possess strong communication skills and cross-functional collaboration experience.

Qualifications

• 10–12 years of experience in CRM product management or life sciences technology solutions.
• Strong knowledge of Veeva Vault CRM and OpenData platforms.
• Expertise in life sciences CRM workflows and data quality management.

Responsabilités

• Establish and monitor KPIs for CRM performance and business impact.
• Lead strategic direction and prioritize features for Veeva Vault CRM.
• Collaborate cross-functionally to launch new features and manage product backlog.

Connaissances

CRM product management

Veeva Vault CRM

Stakeholder management

Cross-functional alignment

Communication skills

Formation

Bachelor’s or Master’s degree in Life Sciences

MBA preferred

Outils

Veeva Network

OpenData platforms

Description du poste

Overview

CRM Support Lead (Remote - France)

Our client is a leading global consulting firm partnering with top biopharmaceutical and biotechnology companies to accelerate innovation and transform patient outcomes. By combining deep industry expertise with advanced digital solutions, they support life sciences organisations in achieving commercial excellence and driving future-ready healthcare strategies.

We are seeking an experienced CRM Support Lead to play a critical role in driving CRM strategy, adoption, and optimization within the life sciences sector. This is a remote contract role based in France, with an initial term of 3 months and the possibility of extension up to 6 months.

Key Responsibilities

• Establish and monitor KPIs to measure CRM performance, adoption, and business impact.
• Lead strategic direction, prioritize features, and evangelize Veeva Vault CRM capabilities.
• Gather market requirements, design customer-facing solutions, and ensure alignment with industry needs.
• Collaborate cross-functionally to launch new features, manage product backlog, and deliver high-quality outcomes.
• Act as subject matter expert, communicate product vision, and conduct training sessions for internal and client stakeholders.
• Provide expertise in Veeva Network and OpenData, ensuring effective integration and data quality improvement across markets.
• Lead enablement sessions on OpenData platform usage, data matching, and best practices.

Qualifications & Experience

• Bachelor’s or Master’s degree in Life Sciences, Computer Science, Business Administration, or related field (MBA preferred).
• 10–12 years of experience in CRM product management, life sciences technology solutions, or related domains.
• Strong knowledge of Veeva Vault CRM, Veeva Network, and OpenData platforms
• Demonstrated ability to define product vision, manage backlogs, and deliver market-ready CRM features.
• Expertise in life sciences CRM workflows, customer data integration, and data quality management.
• Skilled in stakeholder management, requirement gathering, and cross-functional alignment.
• Experience delivering training and enablement sessions for diverse audiences.
• Excellent communication and presentation skills; ability to evangelize product capabilities.
• Preferred certifications: Veeva CRM / Vault, Agile / Scrum (CSPO), Data Management / Governance.