Commercial Manager

Newrest; Allex; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading company in the catering sector is seeking a Commercial Manager to oversee business strategies and enhance customer satisfaction across their operations. The ideal candidate will have extensive experience in commercial roles within the catering and hospitality industry, with a strong focus on customer relations and operational effectiveness. This role involves managing commercial processes and ensuring compliance with industry standards.

Qualifications

• Minimum 5 years of experience in commercial or customer service roles.
• Experience in catering & hospitality companies is mandatory.
• Previous experience in airline customer services is a plus.

Responsabilités

• Develop and implement commercial strategies in accordance with company goals.
• Act as the interface between customers and the internal team.
• Ensure compliance with all operational procedures at the international airport.

Connaissances

Customer Focus

Communication

Negotiation Skills

Relationship Management

Detail-Oriented

Description du poste

And what if your talent were to take shape with us?

Labor

Business Strategy, Policies and Tools

• Develop and implement commercial strategies in accordance with company goals and objectives.
• Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development, etc.).
• Ensure the availability of necessary reporting and planning tools (e.g., IT-reporting systems, Commercial / Sales manual, etc.).
• Coordinate and manage issues of strategic nature affecting the business and its bottom line.
• Update all profit & loss (P&L) sheets on all contracts as required.
• Resolve work-related issues affecting the business and its bottom line.

Commercial

• Act as the interface between customers and the internal team as the commercial manager in the subsidiary.
• Review and recommend operational processes for economic and efficient service delivery.
• Implement the commercial planning process in coordination with the standard procedures of cross-functional departments.
• Ensure all service deliveries are accurately invoiced, with weekly and monthly reconciliation with the invoicing department.
• Evaluate key account commercial plans by generating forecasts from historical data.
• Interpret commercial reports and derive recommendations for discussion with the General Manager and CFO.
• Manage contract processes, monitoring legal and compliance issues arising from service delivery.
• Oversee documentation related to Commercial & Marketing, including Board approvals, reports, and strategy meetings.
• Support Customer Care programs and develop feedback systems to assess customer satisfaction.
• Lead and support Chef Table presentations, ensuring customer expectations are understood and met.
• Assist with airline audits, prepare stakeholders, and communicate action points.

Airport Operations (Lounges, Bars & Retail Stores)

• Regularly review operational systems, policies, and processes for effectiveness and efficiency.
• Conduct risk assessments to minimize operational risks.
• Hold regular meetings with team leads to ensure operational alignment with objectives.
• Coordinate lounge operations to maximize customer satisfaction.
• Develop strategies to increase sales in RDF stores, bars, and restaurants.
• Ensure compliance with all operational procedures and statutory provisions at the international airport.
• Manage staff deployment to optimize service delivery.
• Perform other duties as assigned by the General Manager.

Perfil

• Minimum 5 years of experience in commercial or customer service roles.
• Experience in catering & hospitality companies is mandatory.
• Previous experience in airline customer services is a plus.
• Customer focus, empathy, negotiation skills, resilience, ability to work under pressure, results-oriented.
• Prioritize client satisfaction.
• Maintain compliance at all times.
• Resilient to stressful situations.
• Well-organized, rigorous, methodical, yet adaptable to local constraints.
• Hands-on personality.
• Must reside in Nigeria, specifically Lagos.

About Newrest

Specialist in out-of-home catering across 54 countries, Newrest operates in all sectors of catering and related services. With 36,000 employees, we focus on offering balanced, diversified, and tasty meals while adhering to hygiene and food safety standards.

Customer Focus, Communication, Technical Skills, Relationship Management, Detail-Oriented, Contract Management