Client Service Representative

Swissquote Bank SA; Rue; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Join a leading online banking provider as a Customer Support Specialist. This role is crucial in ensuring client satisfaction by providing exceptional support for financial products. The ideal candidate will have a customer service background, strong communication skills, and an interest in financial markets. With a comprehensive benefits package and a supportive work environment, this opportunity allows you to grow your career in the financial services industry.

Prestations

Performance bonus

Pension scheme

Share plan

Concierge services

34.5 paid holidays

Qualifications

• Experience in customer satisfaction in financial services.
• Fluency in English and German; French is a plus.
• Interest in financial products and markets.

Responsabilités

• Ensure high client satisfaction by providing prompt support.
• Identify opportunities to delight clients with additional services.
• Adhere to industry regulations and company policies.

Connaissances

Customer satisfaction

Communication

Empathy

Persuasion

Formation

Bachelor’s degree

Description du poste

Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

About Us

• We are the Swiss Leader in Online Banking, providing trading, investing, and banking services to +500,000 clients through our performant and secure digital platforms.
• Our +1000 employees work flexibly, without dress code, in multicultural teams. By making a significant industry impact, they grow their skills and advance their careers in a fast-paced environment.
• We are committed to diversity and inclusion. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Your Daily Duties

• Ensure high client satisfaction by providing prompt support, resolving issues, and reliably executing client instructions in a courteous manner.
• Provide product and market information within the scope of 'execution-only' servicing.
• Identify opportunities to delight clients and offer additional services suited to their needs.
• Coordinate activities with other departments and contribute to platform, service, and procedure enhancements.
• Understand and adhere to industry regulations and company policies, including MiFID, anti-money laundering, anti-terrorist financing, and privacy.
• Treat clients fairly at all times.

Candidate Profile

• Experience in customer satisfaction, preferably in financial services.
• Interest in financial products and markets, including stocks, ETFs, funds, CFDs, derivatives, and cryptocurrencies.
• Excellent verbal and written communication skills.
• Fluency in English and German; French is a plus.
• Bachelor’s degree or equivalent experience.
• Familiarity with office software and phone systems is advantageous.
• Experience handling customer requests and complaints.
• Passion for understanding and servicing customers, with strong listening, communication, empathy, and persuasion skills.

Additional Information

• Comprehensive benefits package including performance bonus, pension scheme, share plan, concierge services, 34.5 paid holidays, and more.
• Work environment located in Luxembourg’s Kirchberg district, with amenities like fruit, tea, and coffee.
• Opportunities to deepen your knowledge of financial products and markets.