Client Onboarding Experience Team (COET) | Implementation Manager

JLL; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading global real estate services firm seeking an experienced Implementation Manager to handle client onboarding and project transitions. This role involves leading complex projects, ensuring collaboration across various teams, and delivering exceptional service. Candidates should have a bachelor's degree, 10-15 years of experience, and be fluent in both French and English. Join us in shaping innovative solutions in real estate while empowering the best talent in a dynamic environment.

Qualifications

• 10-15 years managing complex transformational projects in multinational environments.
• Fluent in French and English.
• IFM Operations experience highly desirable.

Responsabilités

• Manage end-to-end client transition projects using standard tools and methodologies.
• Coordinate workstream leads and ensure timely deliverable completion.
• Execute new business transitions and account expansions.

Connaissances

Leadership

Project Management

Strategic Thinking

Adaptability

Global Perspective

Formation

Bachelor's degree in Business, Finance, IT or related field

PMP, PRINCE2, Six Sigma or Change Management certifications

Outils

Salesforce

Description du poste

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Title: Client Onboarding Experience Team (COET) Implementation Manager

Job Summary

The Client Onboarding Experience Team (COET) is currently seeking a highly skilled and detail-oriented Implementation Manager to join our dynamic Global Implementation Team. The Implementation Manager will be responsible for leading projects and programs across multiple business units locations and geographies. Based on defined business needs this role will create and deliver strategies and plans to evaluate and implement innovative programs using data-driven insights to improve productivity efficiency and user satisfaction. Additionally this role will oversee global projects focused on digitization/automation and/or centralization for Work Dynamics. The Implementation Manager will contribute a strategic perspective possess the ability to see the big picture and demonstrate expertise in initiating change to drive global standard processes.

In this critical role the Implementation Manager is tasked with executing new business transitions account expansions and account demobilizations. Working collaboratively with clients Sales Commercial and other JLL Workstreams the Implementation Manager provides comprehensive Transition project management services encompassing all aspects of delivery. This ensures a seamless onboarding experience to JLL while effectively managing budget scope schedule communications and change. The Implementation Manager is expected to handle multiple projects simultaneously and act as a strong change leader for significant Client Transitions. Furthermore this role emphasizes the importance of teamwork and collaboration in meeting the key performance indicators specified in the contract.

Key Responsibilities

Transition Management

• Manage end-to-end client transition projects using standard tools and methodologies
• Coordinate workstream leads (HR Finance Technology Commercial) and ensure timely deliverable completion
• Define project scope, monitor budgets, and maintain alignment with contractual obligations
• Lead transition meetings, facilitate progress reviews and drive issue resolution
• Maintain proactive stakeholder communication and develop risk mitigation strategies
• Ensure smooth handover from transition team to account management

Post-Implementation Support

• Stabilization (1-3 months): Partner with Success leaders to establish operational fundamentals
• Optimization (2-3 months): Provide extended support for key services and performance enhancement
• PMO Collaboration: Develop industry-leading transition processes and best practices

Performance Expectations

• Project Leadership: Deliver complex transformational projects within scope, schedule and budget
• Stakeholder Management: Build effective relationships and drive alignment across all organizational levels
• Strategic Planning: Develop comprehensive project plans aligned with organizational objectives
• Change Management: Execute adoption strategies and drive successful organizational transformation
• Risk Management: Proactively identify risks and implement effective mitigation strategies
• Continuous Improvement: Drive enhancements in project management processes and methodologies

Required Qualifications

Experience & Education

• Education: Bachelor's degree in Business Finance IT or related field
• Certifications: PMP, PRINCE2, Six Sigma or Change Management certifications preferred
• Experience: 10-15 years managing complex transformational projects in multinational environments
• Industry Background: IFM Operations experience highly desirable
• Fluent in French and English
• Knowledge of French regulation is a plus

Essential Skills

• Leadership: Exceptional communication, active listening and cross‑functional team management
• Project Management: Proven expertise in methodologies, governance frameworks and delivery excellence
• Strategic Thinking: Analytical problem‑solving with bias toward transformation and execution
• Adaptability: Resilience in fast‑paced ambiguous environments with multiple competing priorities
• Global Perspective: Experience managing diverse teams across time zones and cultural contexts
• Character: High perseverance, resourcefulness, ethical standards and collaborative mindset

Key Success Factors

• Inspirational leadership style balancing control with influence
• Decisive risk‑taking with sense of urgency
• Strong cultural alignment with JLL values
• Ability to drive sustainable change through root cause analysis
• Forward‑looking approach with holistic perspective

Location: Remote Paris FRA

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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Required Experience:

Manager

Key Skills

• Business Development
• Project Timelines
• Business Process
• Customer Service
• Client Expectations
• Account Management
• Salesforce
• Client Relationships
• Project Management
• ERP
• Java
• Client Service
• Consultants
• Management System
• Procedures

Employment Type : Full-Time

Experience: years

Vacancy: 1