Bilingual Customer Support Pro (Spanish/English) | Hybrid

Essence Coaching Group; Lille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic international company based in Lille is seeking a Customer Support Representative fluent in Spanish and English. In this role, you will handle customer inquiries through various channels, troubleshoot technical issues, and assist with spare parts purchases. Providing excellent customer support is crucial to achieving satisfaction. The position offers a gross monthly salary of €1700, potential for hybrid working, and relocation assistance. Candidates with 1-2 years in customer service are preferred.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work

Qualifications

• Advanced proficiency in Spanish and English is mandatory.
• Demonstrated customer-first mindset and communication skills.
• Proven problem-solving capabilities with attention to detail.
• 1-2 years experience in customer service or BPO preferred.

Responsabilités

• Manage customer inquiries via various channels.
• Troubleshoot and resolve technical issues.
• Assist customers in purchasing spare parts.
• Provide accurate information and maintain customer satisfaction.

Connaissances

Spanish C1

English C1

Customer Service

Problem-solving

Attention to detail

Description du poste

A dynamic international company based in Lille is seeking a Customer Support Representative fluent in Spanish and English. In this role, you will handle customer inquiries through various channels, troubleshoot technical issues, and assist with spare parts purchases. Providing excellent customer support is crucial to achieving satisfaction. The position offers a gross monthly salary of €1700, potential for hybrid working, and relocation assistance. Candidates with 1-2 years in customer service are preferred.