Assistant Hotel Manager

Thomas Cook; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking an enthusiastic Assistant Hotel Manager for a winter season in stunning European ski resorts. This role offers a unique opportunity to blend work with your passion for hospitality and the outdoors. You will support the Hotel Manager in overseeing operations, ensuring excellent guest experiences, and managing a dynamic team. The position promises not only a rewarding work environment but also a chance to develop your career in hotel management. If you thrive in a vibrant atmosphere and are ready for a new challenge, this could be your perfect opportunity!

Prestations

Accommodation

Flights

Food

Lift Pass

Great Overall Package

Qualifications

• Experience in management and customer service is essential.
• Cooking experience or a hospitality qualification is preferred.

Responsabilités

• Oversee hotel operations and maintain high standards of service.
• Manage staff training and performance throughout the season.
• Ensure guest satisfaction by monitoring feedback and service quality.

Connaissances

Customer Service

Team Management

Communication Skills

Organizational Skills

Numerical Aptitude

Formation

GCSE Standard

Cooking/Hospitality Qualification

Description du poste

Job Title: Assistant Hotel Manager
Department: Winter Operations
Location: European Ski Resorts
Reports to: Hotel Manager
Dates: December – April
Salary: Up to £1750 PCM (Net) + Accommodation, flights, food, lift pass + great overall package. The salary will vary depending on the country in which you are placed (further details upon application)

Job Role Summary:
Working for Neilson Active holidays is more than a job; it’s a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it’s all about sharing your passion for the activities you love. You’ll be working hard, but the work is fun, and there’s always plenty of time to play!

As the Assistant Manager, you’ll work closely with the Hotel Manager to support the front of house team, oversee the overall operation of the hotel and ensure that excellent standards are always maintained.

This role is ideally suited to someone who is looking to step up into a senior hotel management role, somebody with experience of managing a variety of teams along with knowledge gained from previous front-line positions.

A passion for hospitality, team-work and the mountains are a must! If you feel that you are ready for your next challenge and are looking for a stepping stone into senior management, this could be the role for you.

We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

Key Responsibilities and Tasks:

• You will have the ability to create and maintain a welcoming, comfortable environment within the hotel.
• You’ll be happy to provide guests with information, help and guidance to ensure a high standard of customer service.
• You will closely monitor all guest feedback to ensure that the service provided to guests is meeting and exceeding customer expectations.
• Take responsibility for assisting, organising, coordinating and delivering pre-season staff training.
• Be proactive in dealing with any additional team training requirements.
• Set and monitor staff KPI’s and objectives.
• You’ll monitor staff performance along with income and feedback targets.
• You will coordinate staff work rosters and days off along with any required payroll information.
• Manage, motivate and develop your teams throughout the season.
• Monitor/control budgets and expenditure with accurate and timely financial accounting.
• Drive and monitor the sales of drinks in the bar and ski pack sales, setting targets for staff and monitoring these throughout the season.
• Take responsibility for ordering and purchasing within the hotel. This includes stock orders, levels, stock takes and monitoring/recording all wastage.
• Ensure that all areas of the hotel remain clean and maintained in accordance with company standards.
• Work closely with the kitchen team to deliver a varied menu over a 6 or 7-day basis and continuously improve methods to maintain a fresh approach to food preparation and service.
• Work with the Hotel Manager to ensure that all legal aspects of the hotel are covered.
• Promote the NME programme, monitor feedback and action any changes where required.
• Demonstrate superb supplier relationships with a number of 3rd party suppliers, build new contacts and develop legacy connections.

Performance Management:

• Be actively involved in the recruitment of new staff for your resort in accordance with HR procedures and policies.
• Identify the training needs of departmental staff to meet business plans and objectives.
• Provide feedback to staff through ongoing performance reviews and regular team meetings.
• Ensure that motivation is maintained through recognition, reward, incentives and planned social activities.
• Ensure that disciplinary and grievance procedures are adhered to in conjunction with company HR policies and procedures.
• Ensure that all staff are well presented and wearing the correct uniform at all times.

Personal Specification:

• Cooking experience or a cooking/hospitality qualification.
• Previous management, customer service and sales experience.
• Numerical aptitude.
• Experience of work overseas desirable.
• Ski or boarding experience desirable.
• Educated to at least GCSE standard.

Knowledge, Skills and Abilities Required:

• Excellent communication and public speaking skills.
• Excellent planning and organisational skills.
• Able to work under pressure and to targets.
• Language ability is highly desirable, but not essential.
• Able to work on own initiative and follow written and verbal instructions.

Personal Qualities:

• Clean and tidy appearance.
• Approachable, welcoming, professional and enthusiastic.
• Highly motivated.
• Organised and punctual.
• Flexible.
• Independent.
• Able to work unsociable hours when required.