Aftersales Operations Manager

Rolls-Royce; Pégomas; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un ingénieur pour rejoindre son équipe de Service Engineering. Ce rôle dynamique consiste à fournir un support technique de haut niveau pour les moteurs et systèmes clients, tout en supervisant une équipe de techniciens. Vous serez responsable de l'optimisation des interventions techniques et de l'amélioration continue des processus. Travaillant dans un environnement inclusif, vous aurez l'opportunité d'évoluer professionnellement tout en contribuant à des solutions technologiques de pointe. Si vous êtes passionné par l'ingénierie et le service client, cette position est faite pour vous.

Prestations

Développement professionnel

Environnement de travail flexible

Véhicule de service (pour technicien senior)

Participation et intéressement

Chèques-repas

Assurance santé d'entreprise

Qualifications

• Ingénieur avec 5 ans d'expérience ou baccalauréat avec 7 à 10 ans d'expérience.
• Connaissance des moteurs diesel et du secteur industriel.

Responsabilités

• Fournir un support technique aux clients en France et en Afrique francophone.
• Superviser une équipe de 15 à 20 techniciens pour des interventions techniques.

Connaissances

Compétences interpersonnelles

Compétences rédactionnelles

Adaptabilité

Travail en équipe

Gestion des priorités

Formation

Ingénieur en mécanique

Baccalauréat avec 7 à 10 ans d'expérience

Outils

SAP

Description du poste

Job Description

CV can be sent in French

Rolls-Royce Solutions France (formerly MTU France) is part of Rolls-Royce Power Systems AG, a technological leader in the manufacture of engines, propulsion systems and power distribution systems, owned by Rolls-Royce. The activities in France include the diesel, gas and hydrogen engines, the propulsion and electrical generation systems, as well as battery storage solutions. We ensure the distribution of Rolls Royce solutions in France and Africa. Customer satisfaction is our driving force and we are currently recruiting for our Service Engineering department to strengthen our team, to continue to satisfy our customers!

MAIN RESPONSIBILITIES

1. Provide competent technical support to Rolls-Royce Solutions France clients in France and Francophone Africa for preventive and corrective maintenance (warranty or non-warranty) of engines and Customer systems, ensuring the highest availability of their equipment and their satisfaction.

SCOPE OF THE ACTIVITIES

1. Assisted by 2 collaborators, you ensure the operational and functional supervision of a team of 15 to 20 technicians, mechanics, and electronic technicians.
2. You are responsible for the smooth progress of technical interventions on customer sites and in workshops: assessing needs, monitoring interventions, technical analysis, work reports.
3. You organize and supervise within your department the deployment of new processes, tools, and any necessary evolutions.
4. You act as the interface with the Group for the monitoring and management of certain after-sales service (SAV) files.
5. In constant interface with SAV business managers, you define and adapt your team's schedule in real-time according to customer priorities and emergencies. You ensure compliance with processes and propose necessary organizational and procedural changes.
6. You provide appropriate organization and management solutions to maximize the efficiency of technical interventions.
7. You drive and monitor service indicators and propose improvement actions.
8. You act as the HSE (Health, Safety, and Environment) guarantor for your scope (Aftersales interventions at our clients' sites and in the workshop) and responsible for HSE activities within your team.
9. You define tooling and resource needs within the allocated budget and supervise operating expenses.

KEY RELATIONSHIPS

1. All internal services and liaison with the Group
2. Customer relations

EDUCATION AND EXPERIENCE REQUIRED

1. Engineer with mechanical/engine component and 5 years of experience, or bachelor’s degree with 7 to 10 years of experience in a similar field.
2. Knowledge of diesel engines and the industrial sector (generators, rail).
3. Proficiency in professional English reading, writing, and speaking (minimum B2 level - daily use).

SKILLS

To succeed in this position, the ideal candidate must possess the following qualities:

1. Interpersonal skills for exchanges with clients, the factory, suppliers.
2. Writing skills and excellent proficiency in standard computer tools (knowledge of ERP software such as SAP is a plus).
3. Strong adaptability, teamwork, autonomy, initiative, and synthesis skills are expected for this position.
4. Priority management
5. Ability to rally teams

OTHER

1. Travel within France and African countries which belong to our area of responsibility
2. Work permit for France is required

WE OFFER

Our products are at the cutting edge of technology and our vision is to continue to be a key player in power generation without forgetting the energy transition by constantly offering innovative solutions and contributing to the reduction of the carbon footprint of our products.

1. A work environment that guarantees professional development
2. The experience and expertise of a large group in a flexible working environment of an SME
3. An inclusive atmosphere and the opportunity to work alongside experts in their field
4. A remuneration consisting of a fixed salary, a 13th month, service car (for senior technician) approx. 10 RTT, participation and profit-sharing, meal vouchers as well as company mutual insurance

MORE ABOUT US

Our core values unite us and are at the heart of everything that we do. We are trusted to deliver excellence. We act with integrity. We operate safely.

Our behaviors are shown in our business; we embrace agility. We are bold. We pursue collaboration. And we always seek simplicity.

Rolls-Royce Power Systems has its headquarters in Friedrichshafen, Germany. We are over 10,000 people worldwide. Under the mtu brand, we power the largest yachts, the strongest tugboats and the most powerful land vehicles and provide energy for the world´s most important mission-critical applications. Through advanced solutions such as microgrids, we integrate renewable energies and manage the power needs of our customers. Our customized service offering helps maximize uptime and performance and a range of other benefits that keep the customers’ systems running at their best. Our aim is to make power systems even cleaner and smarter. With our Green and High-Tech program, we provide forward-looking answers to the growing challenges of the mobility and energy transition focusing on electrified drive systems as well as alternative fuels and energy sources.