After Sales Technician

Infios; Pont-Sainte-Marie; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology firm is seeking an After Sales Technician in Pont-Sainte-Marie, France. This role involves diagnosing technical issues, installing and configuring systems, and providing support to users. The ideal candidate will have knowledge of Android and Windows systems, experience with MDM platforms, and strong communication skills in both French and technical English. This on-site position is perfect for someone who is organized, reliable, and passionate about customer satisfaction.

Qualifications

• Technical knowledge of Android and Windows systems required.
• Strong diagnostic and problem-solving skills essential.
• Experience in a support or customer service environment is a plus.

Responsabilités

• Diagnose and repair technical issues related to customer equipment.
• Install, configure, and troubleshoot hardware and software.
• Support and train users via phone, email, and in-person.

Connaissances

Technical knowledge of Android and Windows systems

Strong diagnostic and problem-solving skills

Clear communication skills in French and technical English

Experience in support or customer service environment

Outils

MDM systems (SOTI, Ivanti, 42Gears)

Zebra and Honeywell terminals

Description du poste

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

As an After Sales Technician, you are passionate about hands-on problem-solving and ensuring customer satisfaction long after the initial sale. You apply your technical expertise to install, configure, and maintain essential hardware and software, helping our customers operate efficiently and without disruption. Your commitment to thorough diagnostics, clear communication, and continual process improvement plays a key role in keeping our clients’ operations running smoothly.

You’ll become a trusted technical partner - solving challenges, sharing knowledge, and contributing to a support environment where people feel empowered and heard.

Please submit your resume in English.

What a Day In Life Of Looks Like

• Diagnose and repair technical issues related to customer equipment (e.g., Zebra, Honeywell terminals).
• Install, configure, and troubleshoot hardware and software on Android and Windows platforms.
• Manage incident resolution workflows: follow up on open cases, keep customers informed, and ensure timely resolution.
• Support and train users via phone, email, and in-person sessions, ensuring a smooth and empathetic support experience.
• Maintain and improve internal documentation, knowledge bases, and support procedures.
• Provide technical support for MDM platforms (e.g., SOTI, Ivanti, 42Gears).
• Organise and track material shipments and returns, ensuring timely processing and accurate inventory records.

This is a on-site based role in Pont-Sainte-Marie, France.

Working pattern is Monday-Thursday 8am-5:30pm, Friday 8am-4pm (with a 1.5 hour break 12:00-13:30pm), 39 hours a week.

What You Bring To The Team

• Technical knowledge of Android and Windows systems.
• Familiarity with MDM systems such as SOTI, Ivanti, 42Gears, or similar tools.
• Strong diagnostic and problem-solving skills.
• Clear communication skills in both French and technical English, with an ability to explain technical topics in a simple and empathetic way.
• A self-starter attitude—organized, reliable, and detail-oriented.
• Experience in a support or customer service environment is a plus.

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [e-mail]

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

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