After Sales Support Specialist (m/f/d)

SLM Solutions; Sainte-Foy-lès-Lyon; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading additive manufacturing company in France is hiring an After Sales Support Specialist. The role involves managing order processing, coordinating customer inquiries, and ensuring satisfaction through effective communication. Ideal candidates should have completed commercial training, experience in customer service, and fluency in French and good English skills. Join a diverse team in a dynamic environment to help shape the future of manufacturing.

Prestations

35 hours/week

5 weeks of holiday

Dynamic work environment

Flat hierarchies

Strong team spirit

Qualifications

• Fluent French (native level) and good English skills required.
• Initial work experience in a similar position.
• Knowledge of SAP/ERP and CRM systems is an advantage.

Responsabilités

• Handle end-to-end order processing: quotations, confirmations, deliveries, invoicing.
• Coordinating customer inquiries with various departments.
• Managing customer service tickets and tracking progress in the CRM system.

Connaissances

Customer-first mindset

Excellent communication skills

Problem-solving attitude

Attention to detail

Adaptability

Formation

Completed commercial training or comparable qualification

Outils

MS Office

SAP/ERP

CRM systems

Description du poste

BENEFITS:

• Diverse, global, growing organization with flat hierarchies in a trend-setting industry
• A versatile and responsible field of activity in a fast growing and international company belonging to a multinational industrial corporation
• Play with the coolest additive technologies and top-notch companies
• A future-proof job with the innovation leader in the AM market
• Short decision-making processes
• Great colleagues from over 25 nations
• This position is based in the Lyon area where the French subsidiary is located (Hybrid – 3 days on-site)
• 35 hours/week
• 5 weeks of holiday

POSITIONDESCRIPTION:

As an After Sales Support Specialist, your main responsibilities will include:

• Handling end-to-end order processing: quotations, confirmations, deliveries (including follow-ups), invoicing, and deadline monitoring
• Coordinating customer inquiries with various departments (Production, Purchasing, Product Management, Shipping, Accounting, and Sales)
• Managing customer service tickets and tracking progress in our CRM system
• Maintaining accurate customer data in our SAP/ERP and CRM systems
• As one of the points of contact, you will be providing advice and support via phone and email, ensuring customer satisfaction
• Supporting the After Sales Account Managers and Service team to ensure seamless operations

QUALIFICATIONS AND REQUIREMENTS:

To thrive in this role, you should be a proactive, highly organized team player with a strong customer-first mindset. We’re looking for someone who is adaptable, detail-oriented, and eager to make a difference.

• Completed commercial training or comparable qualification
• Initial work experience in a similar position
• An affinity for modern technology and confident use of MS Office
• Knowledge of SAP/ERP and CRM systems is an advantage
• Languages: Fluent French (native level) and good English skills (spoken and written) are required. German and Spanish are a plus
• Excellent communication skills and a strong understanding of customer needs complete your profile
• Mindset: Problem-solving attitude, ability to work independently, and commitment to delivering exceptional customer service

YOUR NEW WORKPLACE:

We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.

We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.

We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.

Do you want to change the future of additive manufacturing and become part of our success story?

WHO WE ARE:

Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 700 employees from over 35 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.

Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Singapore, South Korea, Canada and the United States.

HOW TO APPLY:

Apply directly via our online application tool. Unfortunately, we cannot consider applications by e-mail. We look forward to your application. If you have any further questions, please feel free to contact us.

Your HR Recruiting Team
Nikon SLM Solutions AG