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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customer technical issues. This role offers flexibility, including the possibility to work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a culture of respect, integrity, and accountability, promoting inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications :

• Hands-on experience in Customer Support, Technical Consulting, or Software Development, or equivalent.
• Application development & debugging experience with languages or frameworks such as Java, Node.js, Python, PHP, Ruby, .NET Core, ASP.NET, WordPress, Joomla, and Drupal.
• Understanding of programming concepts like call stacks, threading, synchronization, performance, and debugging.
• Strong problem-solving and troubleshooting skills using various data collection tools and methodologies to analyze problems, determine root causes, and develop solutions.

Preferred Qualifications :

• Experience troubleshooting Windows IIS, Linux, Containers, Azure Web Apps, or Customer Docker Images.
• Deep knowledge of open-source web technologies such as Linux, NGNIX, Apache, Java, Node.js, Python, PHP, and Ruby.
• Skills in network troubleshooting or Active Directory Authentication.
• Familiarity with packet sniffers like Fiddler, Network Monitor, or Wireshark.
• Experience with debugging tools such as Windbg, Visual Studio, etc.

Language Qualification :

English Language : confident in reading, writing, and speaking. Knowledge of additional languages is a plus.

Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire / transfer and every two years.

Responsibilities

Response and Resolution

• Review, investigate, and resolve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness

• Participate in communities with peer delivery roles.
• Develop technical and professional proficiency through training and readiness to understand and resolve customer issues.

Product / Process Improvement

• Identify potential product defects and provide feedback to senior engineers, contributing to product improvements.

Benefits and perks may vary depending on employment nature and location, including healthcare, educational resources, product discounts, savings and investments, parental leave, generous time off, giving programs, and networking opportunities.

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