Office jobs in Spain

Dispatching & Admin Manager Iberia

Service Operations Director Iberia

• Maintains overall customer satisfaction through directing and managing the performance of all field associates in the Area and meeting or settling related SLAs.
• It is responsible for implementing and assisting in the development of all regional operating procedures plans and programmes.
• Responsible for the efficient allocation of human and capital resources.
• Strives for operational excellence

• Manage the activity of the dispatchers located in the country and supervise the activity of those of the Shared Services Center in Bratislava.
• Support the definition of medium- and long-term field capacity planning ensuring that the appropriate number and type of resources are allocated. Assess staffing needs on a regular basis.
• Ensure the planning of the areas workforce and the equitable distribution of workload allocations for the territory.
• Monitor KPIs of service operations (productivity overtime completion of start-ups preventive and corrective maintenance efficiency of field technicians etc...) and develop improvement plans in partnership with functional leaders.
• Ensure full discipline in the use of ERP systems and field service automation tools
• Ensure that all information from technicians and subcontractors is collected correctly for clear billing and inventory addition it follows the processing of any commercial leads coming from field activities
• Pursue local implementation of Service Model field processes (Service Delivery)
• Act as a key user in the development and introduction of new processes and tools to eliminate inefficiencies improve quality introduce new products into the service portfolio
• Ensure that cycle counts are completed on time accurately to minimize and eliminate variances and that all van inventories are up to date
• Ensure that new orders are processed in the ERP system in a timely manner
• Responsible for ensuring that all customer phone calls are handled correctly to resolve emergency cases following a proactive escalation path
• Support analysis of weekly updates on revenue projections backlog managementand timely escape potential capacity issues or material shortages.
• Ensure liaison with the accounting department regarding billing procedures and with the service sales team for shipment to customers providing service information (internally and to customers).

• Preferably 3 years of supervisor technical service experience.
• Disciplined and authoritarian. Stress resistant
• Ability to manage a decentralized environment.
• Organizational and Time Management Skills
• Leadership skills
• Ability to interact with all levels of the organization from entry-level to executive
• Experience with Oracle or a similar service management system

• Education : Training in Business Administration / Management (knowledge or qualification in Electricity or Electronics is desirable but not mandatory)
• Excellent written and oral communication skills.
• Language skills : Local language (Spanish) - English essential
• Good knowledge of the business techniques and service-specific processes

Manager

• Microsoft Office
• Organizational skills
• Microsoft Outlook
• Microsoft Word
• QuickBooks
• Office Experience
• Personal Assistant Experience
• Microsoft Powerpoint
• Microsoft Excel
• Filing
• Administrative Experience
• Microsoft Outlook Calendar

Full Time

years

1