Customer Success Advisor – Madrid (B2B Mobility)

DKV Euro Service; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading European B2B payment solutions provider is seeking a Customer Service Representative in Madrid. The role involves supporting customers, managing correspondence, and promoting services. Ideal candidates have customer service experience, strong knowledge of MS Office, and proficiency in Spanish and English. The position offers a permanent contract in a modern office environment with opportunities for bonuses.

Servicios

Market-conform salary

Attractive bonus opportunity

Pleasant working atmosphere

Modern office in the center of Madrid

Formación

• Experience in customer service.
• Ideally experience with SAP R3 applications.
• Very good knowledge in dealing with MS Office products.

Responsabilidades

• Act as a competent contact and consultant for customers.
• Handle telephone and written correspondence.
• Promote the expansion of the DKV service and product portfolio.
• Conduct risk and credit checks.
• Examine and deal with incoming complaints.
• Maintain data entry and CRM system.

Conocimientos

Customer service experience

Very good knowledge of MS Office

High service orientation

Ability to work in a team

Initiative and commitment

Spanish (native)

English (good)

Herramientas

SAP R3 applications

Descripción del empleo

A leading European B2B payment solutions provider is seeking a Customer Service Representative in Madrid. The role involves supporting customers, managing correspondence, and promoting services. Ideal candidates have customer service experience, strong knowledge of MS Office, and proficiency in Spanish and English. The position offers a permanent contract in a modern office environment with opportunities for bonuses.