Jobs in Vitoria Gasteiz, Spain

Our Culture emphasizes a happy, diverse and inclusive culture. We are passionate about empowering our people through coaching and training programs designed to accelerate their careers in the direction they choose.

As a remote-first company, we aim to build an engaged, diverse and fun place to work. We hold regular company-wide events and sponsor local outings. We also have Employee Resource Groups to discuss and reflect on topics that impact us inside and outside of work, including navigating SaaS careers and underrepresented backgrounds.

We value connections with our customers. You''ll work with world-renowned brands and build lasting relationships. At Quantum Metric we value all types of experience and education and don''t expect you to meet every qualification. We are most interested in the unique perspective you bring and your ability to uphold our values of passion, persistence and integrity.

As a Business Consultant you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You''ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships.

You''ll serve as the digital expert to stakeholders ranging from day-to-day practitioners and power users to executives, supporting large enterprise customer accounts. You''ll deliver tailored training aligned to each organization''s priorities, guide customers in applying our technology to solve digital challenges, and provide in-depth quantitative analysis that translates insights into action to achieve digital goals.

Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.

• Drive Strategic Customer Outcomes: Own a book of business consisting of large enterprise accounts, acting as the primary advisor on activation and business value to help customers achieve digital goals. Consistently achieve internal retention and renewal targets that demonstrate customer mission criticality.
• Deliver Successful Activation: Design and deliver use-case-based training across enterprise functions, enabling organizations to solve digital challenges and operationalize Quantum Metric at scale. Facilitate advanced sessions, onsite workshops, executive briefings, and tailored strategies that drive adoption with minimal peer input. Create best-in-class monitoring solutions for customers via dashboards, reports, and alerting.
• Surface Actionable Insights: Identify high-value opportunities for digital optimization across digital and omni-channel experiences, tailoring insights to customer priorities. Provide data-driven recommendations and demonstrate improvements in digital KPIs. Periodically share customer wins to foster knowledge sharing.
• Lead with Product Expertise: Maintain advanced-level mastery of the Quantum Metric platform and translate features into solving customer business questions. Problem-solve with customers quickly and adapt to new technologies to derive value.
• Deliver Thought Leadership: Provide guidance on industry best practices to maximize value from the platform and demonstrate problem-solving skills related to customer challenges and activation strategy.
• Elevate the Team: Share expertise in team forums and assist peers with knowledge sharing to support customer engagements, modeling best-in-class consulting practices.
• Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and monitor engagement tied to adoption and value, surfacing concerns early and designing remediation plans with leadership input.

• Language Requirements: Fluent in English and Spanish with the ability to support and communicate with customers in both languages.
• Experience & Background: 2 years in digital analytics, digital product management, digital consulting, or related field with a proven ability to transform data into business impact.
• Analytical Expertise: Ability to work with large, complex quantitative datasets to uncover actionable insights and deliver data-driven recommendations; thrives on solving ambiguous, high-impact business challenges.
• Self-Starter Mentality: Highly motivated and proactive with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus.
• Client-Facing Leadership: Comfortable serving as a subject-matter expert in customer engagements with strong consulting and advisory skills that build executive-level trust.
• Communication Excellence: Excellent verbal and written communication, with polished presentation skills and the ability to train and engage large audiences.
• Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs and adapting to shifting priorities.
• Travel: Up to 10% travel to provide onsite enablement at local offices.
• Hours: Role hours align with USA Central Time zone for effective collaboration with core teams.

This is a collaborative, supportive group where you can grow. We reward hard work and offer a technology-forward environment with opportunities for career milestones at Quantum Metric.

• Group benefits: Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards and Discounts (Pet Insurance, perks programs)
• 401k (with employer match) and Options / Equity
• 13 company holidays, Unlimited Paid Time Off, Sick leave
• Parental / Adoption Leave
• Promotional opportunities, Rewards and recognition programs, Onboarding and training, Stipends for remote work, Monthly business expense stipend
• Flexible work environments, Employee Discount Program, Employee Referral Programs
• MacBook and swag delivered to your door
• Recharge program (after 3 years, 3 weeks off)

As the leader in Continuous Product Design, Quantum Metric helps organizations place customers at the heart of their work. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize needs, quantify impact, and prioritize work based on impact to customers and the business.

Today Quantum Metric captures insights from 40 percent of the world''s internet users, supporting nationally recognized brands across ecommerce, travel, financial services, and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five consecutive years and has been listed as a Best Place to Work by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you''re interested in joining a team with diverse backgrounds and experiences, we want to hear from you!

The job description is not designed to cover all duties and responsibilities. Quantum Metric reserves the right to change duties at any time and will notify the employee accordingly.

Quantum Metric will only provide offers of employment from official channels and will not recruit via WhatsApp or Telegram or ask for sensitive information upfront. Report any suspicious recruitment efforts.

Quantum Metric is an E-Verify employer. Privacy Policy: #BI-Remote