Support Agent UKNORDICS

FeverUp; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading event production company is seeking a Support Agent to assist with various operational and administrative tasks remote from Madrid. Responsibilities include managing internal tools, coordinating with teams, and supporting event setup. The ideal candidate is fluent in English, possesses strong attention to detail, and has experience in structured operations support. This position offers a flexible schedule and the opportunity to contribute to the backend of engaging events.

Servicios

Flexible schedule

Collaborative international team

Growth opportunities

Formación

• Fluent in English; Spanish is a plus.
• Experience in structured operations support or admin roles.
• Comfort with tools like Jira, Airtable, Slack.

Responsabilidades

• Keep internal tools updated and organized.
• Assist with event setup and quality checks using internal tools.
• Support invoicing processes and coordinate with Finance team.

Conocimientos

Fluent in English

Structured operations support experience

Attention to detail

Proactive problem-solver

Team-first mindset

Herramientas

Jira

Airtable

Slack

Google Workspace

Descripción del empleo

Were Hiring: Support Agent SSI UK/Nordics (Remote Full-Time Based in Madrid)

Remote from Madrid Flexible 8-hour shift 1-hour break (5 days/week)

Are you fluent in English? Do you enjoy structured work, cross‑functional collaboration, and solving operational puzzles? We’re looking for a Support Agent to join our SSI team working behind the scenes to bring magical experiences to life across the UK/Nordics region.

What You’ll Do

As a Support Agent you’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

Internal & Cross‑Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day‑to‑day needs
• Assist in maintaining visibility across tasks, deadlines, and project progress

Operational & Administrative Support

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You’ll work closely with our team spread across the UK/Nordics region, Madrid, and remotely, contributing to the smooth operation of some of Fevers’ most beloved scalable experiences.

What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English fluently; Spanish is a plus!
• Experience in structured operations support or admin roles
• Strong attention to detail, process orientation, and follow‑through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team‑first mindset, clear communicator, and proactive problem‑solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus: Familiarity with event production or the music industry

Why Join Us

• Work remotely with a flexible schedule
• Join a collaborative international and fast‑paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of life. If this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote

Required Experience: Unclear Seniority

Key Skills: Computer Science, Continuous Integration, Fraud, Intake, Law Enforcement, Usability, Analysis Skills, Computer Forensics, Driving, Teaching, Counterintelligence, Sass

Employment Type: Full Time

Experience: years

Vacancy: 1