Jobs in Barcelona, Spain

Who we are

Deutsche Telekom is one of the world's leading integrated telecommunications companies.

Leading in customer experience, in technology and in business productivity. With these aspirations, Deutsche Telekom is targeting further growth. We are more than just an infrastructure company. We are a trusted companion in an increasingly complex digital world – at home and at work, anyplace, anytime. We connect everyone to the opportunities of now. We believe in the compatibility of economic, social, and ecological aspects and are committed to acting responsibly along our entire value chain.

At Deutsche Telekom, there is a place where passionate talents innovate, learn and grow: Products Innovation Experience (PIX). With leading experts from competence centers like Experience Design, Artificial Intelligence and Software Development we collaborate with a strong customer-centric approach towards one goal: to create human centered product and service experiences for millions of customers across Europe. Products that customers love.

Since Deutsche Telekom is amongst the leading global telecommunication companies, we have unique capabilities for innovating a sustainable future: access to latest technologies, exclusive sources of trends and insights, and a global partner network across industries.

But the core of PIX is its people, celebrating a brave and curious innovation culture. To serve and promote these talents and thought leaders, we created a work environment of active empowerment, lifelong learning, and a healthy work-life balance.

What we provide

We are humble and grounded people but bold with our ambition: we aim to create a positive and strong impact in our projects and company, as well as our society and environment. We appreciate and believe in:

• Value-based innovation culture
• Satisfied, engaged and diverse team
• Worldwide collaboration with top domain experts and inspiring colleagues combined with industry leading capabilities
• Influence on the digitalization journey of millions of customers in groundbreaking exponential age
• Possibility to join varying B2C and B2B projects across different product and service categories
• People leader to serve individual growth, career development and pleasurable work environment
• Access to broad horizontal and vertical learning and training opportunities
• Hybrid work with office location in Barcelona and in-person meetings based on project needs and individual needs (up to 50% onsite, up to 20% travel time)

Your role

The advertised position is in the Design & Customer Experience team and offers the opportunity to work with a diverse and international group of innovators, on a variety of products and innovation horizons.

We are looking for a Digital Designer – UX/UI Designer (m / f / d) to take-over a central role for design of future experiences in B2C and B2B. You will contribute to:

• Identify customer insights and translate customers perspective into tangible experience concepts and solutions
• Create inclusive user experience for digital customer touchpoints like mobile apps, web portals, smart TVs, wearables, conversational interfaces, ensuring compliance with accessibility standards (e.g: WCAG 2.2 AA)
• Create and compose user experience strategies in the sweet spot of desirability, feasibility, viability, and integrity
• Improve user experience end-to-end along customer journeys, ensuring usability for all, including people with disabilities
• Craft experience prototypes of various fidelity levels
• Validate user experience concepts with customers
• Contribute to design teams and related activities across all phases of innovation development process, from initial research to final roll-out
• Apply design thinking and tailored user-centric methods in interdisciplinary project teams, contributing along the process with top experts from multiple domains
• Provide customer-centric storytelling and solutions for business decisions
• Explore and transfer newest technologies into experience solutions and keep the team ahead of time
• Share knowledge and skills and help colleagues and team to grow

Your profile

The advertised position requires a selected set of experience and skills:

• Bachelor and Master’s degree in design (e.g. user experience design, interaction design) and 4+ years of work experience in user experience design
• Fluent in English
• Digital concept and solution expert with profound practice of crafting digital User Experiences for various customer touchpoints and product-/service categories
• Expert in creation and usage of accessible design systems
• Additional expertise in UI design (visual design, graphic design) is a plus
• Method expert for user experience and interaction design related activities, from early exploration to realization
• Moderator and facilitator of design thinking formats, customer-centric workshops and design sprints
• Domain expert with experience of applying user-centric and accessibility-focused design activities along the innovation development process in agile and interdisciplinary projects
• Communicator who supports decision makers to challenge conventional practices and to instill customer perspective in decision-making processes
• Storyteller with the ability of visualizing ideas and solutions, communicate experience strategies and encourage collaboration
• Future thinker with the ability to inspire teams with knowledge of user experience design trends, new interaction paradigms and latest experience related technologies
• You are driven by curiosity and empathy, thrilled to explore positive use of technologies for human being and environment
• You embrace complex challenges and problems and inspire new ways of thinking
• You are resilient and understand the complexity of working for a large organization.
• You are flexible to take different roles and to contribute with different skillset, adapting to teams and projects’ needs.
• You drive for excellence and are on the path of lifelong learning
• You rank team always over ego and are passionate about collaboration with people from many cultures

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.