Frances jobs in Spain
Senior Incident Manager
Job summary
A leading international project in Barcelona is seeking a Senior Incident Manager to handle high-priority incidents. This role requires a minimum of 7 years of experience, native-level fluency in both French and English, and strong leadership and communication skills. The ideal candidate will thrive in a fast-paced environment and be committed to operational excellence, supported by ITIL certification.
Qualifications
- Minimum 7 years of hands-on experience managing critical incidents.
- Proven track record managing incidents in global organizations.
- Native-level fluency in French and English.
Responsibilities
- Take full ownership of major incident management.
- Coordinate cross-functional teams under pressure.
- Ensure effective communication with global stakeholders in both French and English.
Skills
Tools
Social network you want to login/join with:
At #Extia, we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively, keep reading! ??
? Location: Barcelona
? Experience: Minimum 7 years hands-on experience managing critical incidents
? Languages: Native-level French and English
? ITIL certifications are a strong plus
What will you do? ?
You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities:
- Take full ownership of major incident management
- Coordinate cross-functional teams under pressure
- Ensure clear, effective communication with global stakeholders in both French and English
- Lead post-incident reviews and continuous improvement actions
- Participate in on-call rotations with the team
? Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator.
What do we value? ?️
Proven track record managing incidents in global organizations
ITIL-based process knowledge
Exceptional communication and leadership skills
Native-level fluency in French and English
Stable, consistent professional background (no frequent job-hoppers)
At #Extia, our motto is simple: First who, then what. ?
We focus on people, growth, and purpose. Are you ready to join the journey?
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.