Senior Incident Manager

JR Spain; Barcelona; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

A leading international project in Barcelona is seeking a Senior Incident Manager to handle high-priority incidents. This role requires a minimum of 7 years of experience, native-level fluency in both French and English, and strong leadership and communication skills. The ideal candidate will thrive in a fast-paced environment and be committed to operational excellence, supported by ITIL certification.

Formación

• Minimum 7 years of hands-on experience managing critical incidents.
• Proven track record managing incidents in global organizations.
• Native-level fluency in French and English.

Responsabilidades

• Take full ownership of major incident management.
• Coordinate cross-functional teams under pressure.
• Ensure effective communication with global stakeholders in both French and English.

Conocimientos

Incident Management

Communication

Leadership

Detail-oriented

Herramientas

ITIL Certification

Descripción del empleo

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At #Extia, we believe in purpose-driven talent. Today, we're looking for a highly experienced Senior Incident Manager to join an international project, a global leader in insurance and assistance services. If you're passionate about operational excellence, thrive under pressure, and speak both French and English natively, keep reading! ??

? Location: Barcelona

? Experience: Minimum 7 years hands-on experience managing critical incidents

? Languages: Native-level French and English

? ITIL certifications are a strong plus

What will you do? ?

You will be the go-to person for handling high-priority incidents in a fast-paced, international environment. Your main responsibilities:

• Take full ownership of major incident management
• Coordinate cross-functional teams under pressure
• Ensure clear, effective communication with global stakeholders in both French and English
• Lead post-incident reviews and continuous improvement actions
• Participate in on-call rotations with the team

? Your soft skills will be just as critical as your technical know-how. We're looking for someone who is calm under pressure, detail-oriented, and an excellent communicator.

What do we value? ?️

Proven track record managing incidents in global organizations

ITIL-based process knowledge

Exceptional communication and leadership skills

Native-level fluency in French and English

Stable, consistent professional background (no frequent job-hoppers)

At #Extia, our motto is simple: First who, then what. ?

We focus on people, growth, and purpose. Are you ready to join the journey?